question

ilgiardinodeilibrisrl avatar image
0 Likes"
ilgiardinodeilibrisrl asked ·

AddFixedPriceItem/RelistFixedPriceItem - Error 240: cannot list or relist in specific categories

Hello. I've already opened a ticket in premium support but after a week I didn't get a feedback, so i'm trying here, maybe some has faced the same issue. Right now I have about 1500 items offline, and in term of business this is a big mess. I keep in sync Ebay categories periodically, but in the last month I'm getting many errors saying that I'm using a wrong category, even if that category exists and it's a leaf-category. "It is no longer possible to update existing listings or create new listings in this category. We invite you to choose an alternative category to sell your item" This is an example of the request: Debug #1 of 1: Array ( [InventoryTrackingMethod] => SKU [SKU] => 9788857302591 [Title] => LIBRO UNA MAMMA FANTASTICA GIOCARE BAMBINO VICKY LANSKY [Description] => ... [PrimaryCategory] => Array ( [CategoryID] => 171228 ) [StartPrice] => 12.90 [CategoryMappingAllowed] => 0 [ConditionID] => 1000 [Country] => IT [Currency] => EUR [DispatchTimeMax] => 1 [ListingDuration] => GTC [ListingType] => FixedPriceItem [PayPalEmailAddress] => ***@********** [PictureDetails] => Array ( [GalleryType] => Gallery [PictureSource] => EPS [PictureURL] => https://*********** [GalleryURL] => https://*********** ) [PostalCode] => ***** [Location] => **********, ** [ProductListingDetails] => Array ( [ISBN] => 9788857302591 [EAN] => 9788857302591 [BrandMPN] => Array ( [Brand] => GDLIT9788857302591 [MPN] => GDLIT9788857302591 ) [IncludeStockPhotoURL] => [IncludePrefilledItemInformation] => 1 [UseFirstProduct] => 1 [UseStockPhotoURLAsGallery] => [ReturnSearchResultOnDuplicates] => [ListIfNoProduct] => 1 ) [Quantity] => 30 [SellerProfiles] => Array ( [SellerPaymentProfile] => Array ( [PaymentProfileID] => 11751486025 ) [SellerReturnProfile] => Array ( [ReturnProfileID] => 139857381025 ) [SellerShippingProfile] => Array ( [ShippingProfileID] => 24724752025 ) ) [ShipToLocations] => IT [Storefront] => Array ( [StoreCategoryID] => 684677011 [StoreCategory2ID] => 0 ) [Site] => Italy ) And this is the response: Debug #1 of 1: stdClass Object ( [Timestamp] => 2019-09-11T15:02:06.768Z [Ack] => Failure [Errors] => Array ( [0] => stdClass Object ( [ShortMessage] => Questo prodotto appartiene a una categoria diversa, quindi la categoria è stata modificata. [LongMessage] => Questo prodotto appartiene a una categoria diversa, quindi la categoria è stata modificata. [ErrorCode] => 21917164 [SeverityCode] => Warning [ErrorClassification] => RequestError ) [1] => stdClass Object ( [ShortMessage] => L'oggetto non può essere messo in vendita o modificato. [LongMessage] => L'oggetto non può essere messo in vendita o modificato. Il titolo e/o la descrizione possono contenere parole non corrette, o l'inserzione o il venditore possono aver violato le Regole di eBay. [ErrorCode] => 240 [SeverityCode] => Error [ErrorParameters] => Array ( [0] => stdClass Object ( [Value] => Non è più possibile aggiornare inserzioni esistenti o creare nuove inserzioni in questa categoria. Ti invitiamo a scegliere una categoria alternativa per mettere in vendita il tuo oggetto.{e61660-1049531x} [ParamID] => 0 ) [1] => stdClass Object ( [Value] => 1049531 [ParamID] => 1 ) ) [ErrorClassification] => RequestError ) ) [Message] => Non è più possibile aggiornare inserzioni esistenti o creare nuove inserzioni in questa categoria. Ti invitiamo a scegliere una categoria alternativa per mettere in vendita il tuo oggetto. [Version] => 1123 [Build] => E1123_UNI_API5_19058641_R1 ) The category 171228 seems ok, this is what I get from GetCategories call: <Category> <BestOfferEnabled>true</BestOfferEnabled> <AutoPayEnabled>true</AutoPayEnabled> <CategoryID>171228</CategoryID> <CategoryLevel>2</CategoryLevel> <CategoryName>Narrativa</CategoryName> <CategoryParentID>267</CategoryParentID> <LeafCategory>true</LeafCategory> </Category> Hope someone can give me a hint, thanks!
trading apiaddfixedpriceitemtrading-apirelistfixedpriceitem
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

sanjeev_developersupport avatar image
1 Like"
sanjeev_developersupport answered ·
Hi @ilgiardinodeilibrisrl, Thanks for the details, We'll look into this and get back to you ASAP. BTW to know more details on the message field and how applications are expected to handle ErrorCode 240 ("The item cannot be listed or modified") please go with the following docs:- a) http://developer.ebay.com/Devzone/guides/ebayfeatures/Basics/Call-StandardCallData.html#StandardOutputData b) https://ebaydts.com/eBayKBDetails?KBid=694 Best Regards, eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

sanjeev_developersupport avatar image
1 Like"
sanjeev_developersupport answered ·
Hi @ilgiardinodeilibrisrl, Please provide us with eBay developer username BTW please go through the doc and double-check" The title and/or description may contain improper words". https://developer.ebay.com/devzone/xml/docs/reference/ebay/AddFixedPriceItem.html Best Regards, eBay Developer Support
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ilgiardinodeilibrisrl avatar image
0 Likes"
ilgiardinodeilibrisrl answered ·
Hello @sanjeev_developersupport, I've looked at the docs you linked in the comments. It seems everything ok. I've also checked if Title and Description are UTF8 compliant and also that seems ok. Thanks for support, have a nice day.
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ilgiardinodeilibrisrl avatar image
0 Likes"
ilgiardinodeilibrisrl answered ·
Hi @sanjeev_developersupport, thanks for your response. The developer username is "notturnale". I've already checked the docs and I really don't see any improper word in any of the 1500 blocked listing. Anyway I've opened a ticket to the premium support (190904-000002) with request/response details about 3 weeks ago without a feedback.
· 1 · Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hi, That statement isn't quite accurate. You have received a response and feedback from our developer support team. We just haven't taken the ticket to closure yet. We often have to involve our PD team specific to the problematic API. So when they don't give us updates we don't have any updates to pass along to you either. I will try to push our PD team for an answer so we can get back to you.
0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.