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New fulfillment API is not compatible with ebay payment

Hi, After one of our customer add ebay payment as their primary payment collection. they can not get ebay orders via New fulfillment API(call getorders). we tested with all other stores which are not add ebay payment , all of them works well. API CALL NAME: get orders https://api.ebay.com/sell/fulfillment/v1/order?filter=creationdate Please check and let me know. thank you.
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