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seanailer asked ·

getUserCases API

Hello, I am having a problem while trying to fetch user cases via getUserCases API call. There is a problem with my token, which is occurred automatically(OAuth token). I understand, that I need another type of token, but how to get it via API, not by hands?
api-problemtoken errorgetusercases
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d.b.metals answered ·

So will sellers no longer be able to pull case information? Only respond to it?

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sanjeev_developersupport answered ·
Hi @seanailer, If you are looking to lock up all the cases, you can use this API: https://developer.ebay.com/Devzone/post-order/post-order_v2_casemanagement_search__get.html Best Regards, eBay Developer Support
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seanailer answered ·
Dear @sanjeev_developersupport As we understood, Post-Order API does not allow to get all actual cases, but only to send answers to specific cases by using the case ID(which must be acquired by hands). Are we right? Kind regards
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sanjeev_developersupport answered ·
Hi @seanailer, Thanks for reaching us out. The getUserCases (Resolution Case Management API) is no longer recommended. Instead, current users of the Resolution Case Management API should make plans to migrate to and use the Return, Inquiry, and Case Management operations of the [Post-Order API][1] Although, You can use this guide to create/renew your token: https://ebaydts.com/eBayKBDetails?KBid=2018 [1]: https://developer.ebay.com/Devzone/post-order/Concepts/UsageGuide.html
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