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new token did not work?

We have been using the ebay API for some years now, each time renewing tokens when they expire. Just tried to renew a token again and it generates the new token OK, but when we use it the application cannot connect properly, not sure what I did wrong? [1]: in ebay developer on the 'access application keys' page, there is a message at the top 'an unknown issue has occurred. contact the website administrator' (no idea what the issue is) [2]: in the application when we try to connect, no 'StoreType' is returned [3]: ebay dev user: evsaddleryshop
tokentoken expiredunknown error
10 |600 characters needed characters left characters exceeded

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