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roman.vidyayev avatar image
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roman.vidyayev asked

AddItems -> "10007 Internal error to the application" error

Hi,

 

When using the default example for the "AddITems" call, I get the same "10007 Internal error to the application" in the _SANDBOX_ environment.

No matter how many different fields I add or change, it's always the same error.

 

XML Example:

 

<?xml version="1.0" encoding="utf-8" ?>
<AddItemsRequest xmlns="urn:ebay:apis:eBLBaseComponents">
  <RequesterCredentials>
    <eBayAuthToken>***ADD YOUR TOKEN***</eBayAuthToken>
  </RequesterCredentials>
  <Version>825</Version>
  <ErrorLanguage>en_US</ErrorLanguage>
  <WarningLevel>High</WarningLevel>
  <AddItemRequestContainer>
    
    <MessageID>1</MessageID>
    <Item>
     <ConditionID>1000</ConditionID>
      <BuyItNowPrice currencyID="USD">18.00</BuyItNowPrice>
      <CategoryMappingAllowed>true</CategoryMappingAllowed>
      <Country>US</Country>
      <Currency>USD</Currency>
      <Description>This is the fourth book in the Harry Potter series. In excellent condition!</Description>
      <DispatchTimeMax>3</DispatchTimeMax>
      <ListingDuration>Days_7</ListingDuration>
      <ListingType>Chinese</ListingType>
      <PaymentMethods>VisaMC</PaymentMethods>
      <PaymentMethods>Discover</PaymentMethods>
      <PaymentMethods>AmEx</PaymentMethods>
      <PictureDetails>
        <GalleryType>Gallery</GalleryType>
        <GalleryURL>http://i16.ebayimg.com/01/c/03/c2/9d/d5_6.JPG</GalleryURL>
        <PictureURL>http://i16.ebayimg.com/01/c/03/c2/9d/d5_7.JPG</PictureURL>
        <PictureURL>http://i8.ebayimg.com/04/c/05/a7/ca/f2_7.JPG</PictureURL>
      </PictureDetails>
      <PostalCode>95125</PostalCode>
      <PrimaryCategory>
        <CategoryID>279</CategoryID>
      </PrimaryCategory>
      <Quantity>1</Quantity>
      <ReturnPolicy>
        <ReturnsAcceptedOption>ReturnsAccepted</ReturnsAcceptedOption>
        <RefundOption>MoneyBack</RefundOption>
        <ReturnsWithinOption>Days_30</ReturnsWithinOption>
        <Description>Text description of return policy details</Description>
        <ShippingCostPaidByOption>Buyer</ShippingCostPaidByOption>
      </ReturnPolicy>
      <ShippingDetails>
        <ShippingType>Flat</ShippingType>
        <ShippingServiceOptions>
          <ShippingServicePriority>1</ShippingServicePriority>
          <ShippingService>USPSMedia</ShippingService>
          <ShippingServiceCost>2.50</ShippingServiceCost>
        </ShippingServiceOptions>
      </ShippingDetails>
      <Site>US</Site>
      <StartPrice currencyID="USD">0.99</StartPrice>
      <Title>Harry Potter and the Goblet of Fire</Title>
    </Item>
  </AddItemRequestContainer>
  <AddItemRequestContainer>
    <MessageID>2</MessageID>
    <Item>
      <ConditionID>1000</ConditionID>
      <BuyItNowPrice currencyID="USD">18.00</BuyItNowPrice>
      <CategoryMappingAllowed>true</CategoryMappingAllowed>
      <Country>US</Country>
      <Currency>USD</Currency>
      <Description>This is the third book in the Harry Potter series. In excellent condition!</Description>
      <DispatchTimeMax>3</DispatchTimeMax>
      <ListingDuration>Days_7</ListingDuration>
      <ListingType>Chinese</ListingType>
      <PaymentMethods>VisaMC</PaymentMethods>
      <PaymentMethods>Discover</PaymentMethods>
      <PaymentMethods>AmEx</PaymentMethods>
      <PictureDetails>
        <GalleryType>Gallery</GalleryType>
        <GalleryURL>http://i16.ebayimg.com/01/c/03/c2/9d/d5_6.JPG</GalleryURL>
        <PictureURL>http://i16.ebayimg.com/01/c/03/c2/9d/d5_7.JPG</PictureURL>
        <PictureURL>http://i8.ebayimg.com/04/c/05/a7/ca/f2_7.JPG</PictureURL>
      </PictureDetails>
      <PostalCode>95125</PostalCode>
      <PrimaryCategory>
        <CategoryID>279</CategoryID>
      </PrimaryCategory>
      <Quantity>1</Quantity>
      <ReturnPolicy>
        <ReturnsAcceptedOption>ReturnsAccepted</ReturnsAcceptedOption>
        <RefundOption>MoneyBack</RefundOption>
        <ReturnsWithinOption>Days_30</ReturnsWithinOption>
        <Description>Text description of return policy details</Description>
        <ShippingCostPaidByOption>Buyer</ShippingCostPaidByOption>
      </ReturnPolicy>
      <ShippingDetails>
        <ShippingType>Flat</ShippingType>
        <ShippingServiceOptions>
          <ShippingServicePriority>1</ShippingServicePriority>
          <ShippingService>USPSMedia</ShippingService>
          <ShippingServiceCost>2.50</ShippingServiceCost>
        </ShippingServiceOptions>
      </ShippingDetails>
      <Site>US</Site>
      <StartPrice currencyID="USD">0.99</StartPrice>
      <Title>Harry Potter and the Prisoner of Azkaban</Title>
    </Item>
  </AddItemRequestContainer>
</AddItemsRequest>

 

Server Responce:

 

<?xml version="1.0" encoding="UTF-8"?>
<AddItemsResponse xmlns="urn:ebay:apis:eBLBaseComponents">
  <Timestamp>2013-06-06T10:12:45.391Z</Timestamp>
  <Ack>Failure</Ack>
  <Errors>
    <ShortMessage>Errors in Input Data.</ShortMessage>
    <LongMessage>Errors in Input Data.Please try again.</LongMessage>
    <ErrorCode>400</ErrorCode>
    <SeverityCode>Error</SeverityCode>
    <ErrorClassification>RequestError</ErrorClassification>
  </Errors>
  <Version>825</Version>
  <Build>E825_UNI_API5_16105869_R1</Build>
  <AddItemResponseContainer>
    <CorrelationID>1</CorrelationID>
    <Errors>
      <ShortMessage>Internal error to the application.</ShortMessage>
      <LongMessage>Internal error to the application.</LongMessage>
      <ErrorCode>10007</ErrorCode>
      <SeverityCode>Error</SeverityCode>
      <ErrorClassification>RequestError</ErrorClassification>
    </Errors>
  </AddItemResponseContainer>
  <AddItemResponseContainer>
    <CorrelationID>2</CorrelationID>
    <Errors>
      <ShortMessage>Internal error to the application.</ShortMessage>
      <LongMessage>Internal error to the application.</LongMessage>
      <ErrorCode>10007</ErrorCode>
      <SeverityCode>Error</SeverityCode>
      <ErrorClassification>RequestError</ErrorClassification>
    </Errors>
  </AddItemResponseContainer>
</AddItemsResponse>

 

Thanks!

10007internal-error-to-the-app
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shulmani_developer.support avatar image
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shulmani_developer.support answered

Hi  roman.vidyayev,

 

Can you give it a try now in the Sandbox environment?

I used your exact request and was able to list the 2 items : 110118250455 and 110118250456

 

Please let us know if things work now?

 

Cheers!!!

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roman.vidyayev avatar image
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roman.vidyayev answered

Hi,

 

Everything is working fine now,

Can you please let me know what what the issue?

 

Thanks!

Roman.

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shulmani_developer.support avatar image
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shulmani_developer.support answered

Hi Roman,

 

Looks like this was an intermittent issue.

Good to hear that the request worked.

 

 

Cheers!!

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sovtube avatar image
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sovtube answered

Hello!

I have the same error with a lot of my items . I'm trying to revise items by Turbolister , but I can't

Any ideas how to solve it....

For example Item number is  400494105157

Please help

 

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shulmani_developer.support avatar image
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shulmani_developer.support answered

Hi sovtube,

 

Can you tell me when did you try revising this item?

I can try getting the logs and see what is happening. But I need the time when you tried the revise call.

 

Cheers!!!

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sovtube avatar image
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sovtube answered

Hi!

I deleted MPN section and problem was solved .

From time to time I have this mistake . I'll post in some days when I have this error again

 

Thank you for help

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sovtube avatar image
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sovtube answered

I have new problem

Most of my items have error - Seller not registered for Payment Service Provider. Please link your eBay account with Payment Service Provider.

What does it mean ?

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shulmani_developer.support avatar image
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shulmani_developer.support answered

hi sovtube,

 

You will have to link your seller account to your preferred payment method for paying selling fees.

Please check this link which has more explanantion: http://pages.ebay.co.uk/help/pay/checkout-preferences.html

 

Cheers!!!

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