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chanlc92 asked ·

UploadSiteHostedPictures Getting Error 17460 - Unknown Error

I have a problem where a small group of images cannot be uploaded using this API call. I cannot find anything wrong with the images. The .jpg image at 670Kb is within the size guidelines. The error (17460) is Unknown Error I have no idea what the problem can be.  Would appreciate any suggestions. Thanks,

uploadsitehostedpictures
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vijayta.developersupport answered ·

Hi

 

We looked into the issue and found there’s some color profile information that we don’t currently support

 

 

We sometimes see this issue when images are saved as regular Adobe Photoshop/CS JPGs, which can sometimes be resolved by using the “Save for web” option (http://help.adobe.com/en_US/creativesuite/cs/using/WS6E857477-27FE-4a88-B8A4-074DC3C65F68.html)

 

Thanks

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chanlc92 answered ·

Hi,

 

The response is:

 

 

<?xml version="1.0" encoding="UTF-8"?>

<UploadSiteHostedPicturesResponse xmlns="urn:ebay:apis:eBLBaseComponents"><Timestamp>2013-05-21T17:10:02.114Z</Timestamp><Ack>Failure</Ack><Errors><ShortMessage>Unknown Error.</ShortMessage><LongMessage>Unknown Error.</LongMessage><ErrorCode>17460</ErrorCode><SeverityCode>Error</SeverityCode><ErrorClassification>RequestError</ErrorClassification></Errors><Version>819</Version><Build>E819_CORE_MSA_15989531_R1</Build></UploadSiteHostedPicturesResponse>

 

The image is located at:

 

http://www.kathykuohome.com/Content/config/product/primary/original/prod...

 

Thanks,

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vijayta.developersupport answered ·

Hi

 

I am not aware of any known issues with the api.

 

Can you give us the request-response with exact .jpg image ?

 

I would suggest you to open a support ticket at : http://developer.ebay.com/support/developersupport/

 

Thanks

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