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mixwholesale avatar image
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mixwholesale asked ·

How to interface NetSuite with eBay Messaging

We have implemented a new ERP (NetSuite) and need guidance in integrating the email messaging in our system to interface directly with eBay messaging to ensure that our email communications directly update eBay's messaging system. Our desire is that we would be able to originate all of our emails and email responses for eBay order communications in NetSuite and that they would flow to corresponding message strings in the eBay messaging system for the corresponding order. It would appear that the Post-Order API detailed here https://developer.ebay.com/Devzone/post-order/Concepts/UsageGuide.html could facilitate this but I'm looking for confirmation and some guidance on how to get this set up properly.
netsuite post-order api messaging
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eram_developersupport answered ·


Hi@mixwholesale,

GetOrders is the recommended call to use for order (sales) management. Use this call to retrieve all orders in which the authenticated caller is either the buyer or seller.For more detail please visit following link

REF:
https://developer.ebay.com/devzone/xml/docs/reference/ebay/getorders.html#:~:text=GetOrders%20is%20the%20recommended%20call,either%20the%20buyer%20or%20seller

REF:
https://developer.ebay.com/devzone/xml/docs/reference/ebay/getorders.html#Response.OrderArray.Order.TransactionArray.Transaction.Buyer.Email

For Communication Between Members please visit following link
REF:
https://developer.ebay.com/DevZone/guides/features-guide/content/development/CRM-Communications.html#:~:text=Messages%20are%20sent%20to%20the%20eBay%20user's%20My%20Messages%20InBox.&text=Buyers%20can%20ask%20sellers%20questions,call%2C%20to%20send%20them%20email.

For the Post- order API call-Buyers and sellers can use this call to upload a message related to a return
REF:
https://developer.ebay.com/devzone/post-order/post-order_v2_return-returnid_send_message__post.html

Best Regards,
eBay Developer Support

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