eBay Developers Program
  • Forums Sign in
  • My Account
    • My Developer Account
    • Solutions Directory
    • Applications Settings
  • Forums
    • Orders, Returns and Feedback
    • Java SDK for Trading API
    • Search
    • Selling
    • Talk to Your Fellow Devs
    • .Net SDK for Trading API
    • Tokens, Notifications, Messages
    • Feedback & Suggestions
  • Documentation
    • Release Notes
    • Finding API
    • Shopping API
    • Trading API
    • Large Merchant Services
    • Marketing Handbook
    • All Features Comparison
    • All API Documentation
  • Support
    • eBay SDKs
    • API Site Status
    • Program & News Blog
    • Compatible Application Check
    • Support Ticket
    • Knowledge Base
    • Developer Help Center
    • Search Details
  • Home
  • eBay Forums
  • eBay APIs: Selling /
avatar image

Question by ezydvd_au · Nov 01, 2018 at 05:20 PM · bug report

this item cant be accessed because the listing has been deleted or you're not the seller

Normally I have at least a couple of hundred of items to update every half hour. These requests are using the same api token and the token gets updated every hour by an automated program.

I often have a few items failed due to many different reasons but this reason looks very hard to understand:

A user error has occurred. This item can't be accessed because the listing has been deleted, or you're not the seller.

  • Literally these items are using the same token as the others while the others can be updated successfully.

  • I can still see them active in the seller hub.

  • Their offers are still showing "PUBLISHED" in status.

What I don't understand is: why I received this error occasionally when I request on active listings as the seller.

Here are rlogids:

updateOffer

t6pitnmsgwj70%3D9vjdpitnmsgwj70*15%3E312%3F%29pqtfwpu%29pie%29fgg%7E-fij-166cde4bd24-0x3c698

createOrReplaceInventoryItem

t6pitnmsgwj70%3D9iptpitnmsgwj70*1357501%29pqtfwpu%29osu%29fgg%7E-fij-166cdd78f73-0x42a0f

People who like this

0
Comment
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

3 Replies

· Add your reply
  • Sort: 
avatar image

Answer by ezydvd_au · Nov 01, 2018 at 05:31 PM

Update

There was a way to manually fix this by revise your issue listings one by one on the seller hub. But apparently this doesn't work anymore due to the below new thing that will pop up when you try to manually overcome it:

It looks like there's a problem with this listing. Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing.

Comment

People who like this

0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by ezydvd_au · Dec 02, 2018 at 06:29 PM

Since eBay banned updating listings on its web UI if the listings are created using API, above way will never work again.

I'm still seeing this error for unknown reason while my request has fulfil all requirement such as providing user token as the seller and double checking if the listing is deleted.

To be honest, it's extremely frustrating.

rlogid:t6pitnmsgwj70%3D9vjdpitnmsgwj70*17%3E2251%29pqtfwpu%29pie%29fgg%7E-fij-16771ab07b3-0x52e24

Comment

People who like this

0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image

Answer by brianho888 · Jan 03 at 09:27 AM

I am having the same issue with multiple items. Offer is created correctly but cannot publish. The eBay error message is: A user error has occurred. This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.

How did you resolve this issue?

Thanks,

Comment

People who like this

0 · Share
10 |600 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this Question

Answers Answers and Comments

44 People are following this question.

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Related Questions

Confirmed eBay API Bug on GetCategorySpecifics Call 0 Answers

BUG: updateOffer returns error of The description value is invalid 7 Answers

Error The description value is invalid. A description is required constantly appear for no reasons 0 Answers

[SOLVED] Is it a big? unsupported_grant_type 1 Answer

BUG: getTrafficReport 0 Answers


Support

Developer Help Center
eBay Developers Program Blog
API Site Status
Request Support
Knowledge Base
Developer Forums
eBay Software Development Kits

API Information

API License Agreement
API Documentation
API Call Limits
Marketing Handbook
API Features Comparison

Apps Center

Applications Directory
Solutions Directory

Social Media

     

Programs

About Us
Success Stories
Affiliate Developers
eBay Market Data Program
Developer Directory
Developer Jobs
Copyright 1999 - 2019 eBay Inc. All rights reserved. User Agreement | Privacy Policy.    Site Feedback
  • Anonymous
  • Login with eBay
  • Create
  • Ask a question
  • Forums
  • Buy APIs (BETA) - Browse
  • Buy APIs (BETA) - Order
  • Feedback, Comments, Suggestions
  • New Sell APIs - Account, Inventory, Catalog and Compliance
  • New Sell APIs - Fulfillment
  • New Sell APIs - Marketing, Analytics, Metadata
  • Post Order APIs - Cancellation
  • Post Order APIs - Inquiry, Case Management
  • Post Order APIs - Return
  • Talk to your fellow developers
  • Token, Messaging, Sandbox related issues
  • eBay APIs: .NET SDK for Trading API
  • eBay APIs: Java SDK for Trading API
  • eBay APIs: Orders, resolutions and feedback
  • eBay APIs: Search
  • eBay APIs: Selling
  • Explore
  • Tags
  • Questions
  • Users
  • Badges