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Question by ashleigsim_3 · Jul 10, 2018 at 05:10 AM · app checkcompatible application check

Application Compatibility Check Response Time

I've submitted an application compatibility check via the form and got a response from a member of the team to say they would get back to me early the following week however I've not had a response from them. It's been 21 days at the moment whats the usual time frame for getting a response?

Do they have any alternative contact methods?

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Answer by sree_developersupport · Jul 12, 2018 at 11:55 AM

Hi @ashlegsim_3,

Thanks for your post.

Can you please send us the ticket number?

Best Regards,

eBay Developer Support

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avatar image ashleigsim_3 · Jul 12, 2018 at 12:14 PM 0
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Hi @sree_developersupport ,

Thanks for your response. Ticket reference is 180619-000001. Just wondered if you had an update or if it’s one that requires a bit longer to check.

Cheers, Ashleigh

avatar image sree_developersupport ♦♦ ashleigsim_3 · Jul 16, 2018 at 12:19 PM 0
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Hi Ashleigh,

I have requested the concerned engineering to take a look at it.

Best Regards,

eBay Developer Support

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Answer by helios825 · Jul 13, 2018 at 03:35 AM

At the risk of hijacking this thread, I have a couple of Premium Support tickets that I'd love to have looked at...

Compatible Application Check tickets flow in the same system, so maybe eBay DTS is backlogged lately.

@sree_developersupport : I'd love it if you could please have a closer look at my 2 untouched tickets. They've been fairly virgin and unresponded to for a while now -- over 6 weeks for 1 of them, and a couple weeks on another one. I can provide ticket #s.

Thank you.

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avatar image sree_developersupport ♦♦ · Jul 16, 2018 at 12:23 PM 0
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Hi @helios825,

Can you please provide the ticket numbers?

Best Regards,

eBay Developer Support

avatar image helios825 sree_developersupport ♦♦ · Jul 17, 2018 at 04:31 AM 0
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They are:

180601-000010 180702-000003

Thank you for investigating this issue of mine.

avatar image helios825 sree_developersupport ♦♦ · Jul 24, 2018 at 04:10 AM 0
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Do you have any follow-up information on my 2 tickets$$anonymous$$by any chance? Thank you.

avatar image ashleigsim_3 helios825 · Jul 24, 2018 at 06:13 AM 0
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I'm still waiting for an engineer to get back to me on mine. Guess they must be really busy at the moment.

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Answer by big_sales_4_u · Sep 03, 2018 at 09:37 PM

Hello @sree_developersupport ,

I was hoping someone could help us. We've had a compatibility application check ticket open for almost 2 months and we haven't heard anything still. We were told that we would have an answer almost 2 weeks ago, but haven't heard a word.

Any help would be greatly appreciated. The reference ID is 180711-000011

Thanks

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Answer by mothercare2016 · Sep 04, 2018 at 02:38 AM

I have also been trying to get an update regarding my application compatibility, ticket number: 180801-000004. It's been two and half weeks - no one at eBay do somethings, tried support - no one answers, tried contacting chat support - it is never open..

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Answer by g_-495 · Sep 18, 2018 at 04:37 PM

Also waiting for a reply for 180914-000018

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Answer by dealzplay-com · Feb 13 at 09:02 AM

Hello, I know this is an old thread but I'm nearing 2 weeks waiting for a resolve on my Compatible App check. Could the OP or other posters let us know how long these actually took to be finalized? @ashleigsim_3 @helios825 @sree_developersupport

My Reference Number 190201-000005

And mine is so easy, just a request for increased Finding API calls, and I already have the 1.5M Trading calls approval. It should take just a few moments.

Thanks!

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Answer by dealzplay-com · Feb 13 at 09:06 AM

Also: @mothercare2016, @big_sales_4_u, @g_-495

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