Application Compatibility Check Response Time
I've submitted an application compatibility check via the form and got a response from a member of the team to say they would get back to me early the following week however I've not had a response from them. It's been 21 days at the moment whats the usual time frame for getting a response?
Do they have any alternative contact methods?
Hi @ashlegsim_3,
Thanks for your post.
Can you please send us the ticket number?
Best Regards,
eBay Developer Support
Thanks for your response. Ticket reference is 180619-000001. Just wondered if you had an update or if it’s one that requires a bit longer to check.
Cheers, Ashleigh
Hi Ashleigh,
I have requested the concerned engineering to take a look at it.
Best Regards,
eBay Developer Support
At the risk of hijacking this thread, I have a couple of Premium Support tickets that I'd love to have looked at...
Compatible Application Check tickets flow in the same system, so maybe eBay DTS is backlogged lately.
@sree_developersupport : I'd love it if you could please have a closer look at my 2 untouched tickets. They've been fairly virgin and unresponded to for a while now -- over 6 weeks for 1 of them, and a couple weeks on another one. I can provide ticket #s.
Thank you.
They are:
180601-000010 180702-000003
Thank you for investigating this issue of mine.
Do you have any follow-up information on my 2 tickets$$anonymous$$by any chance? Thank you.
I'm still waiting for an engineer to get back to me on mine. Guess they must be really busy at the moment.
Hello @sree_developersupport ,
I was hoping someone could help us. We've had a compatibility application check ticket open for almost 2 months and we haven't heard anything still. We were told that we would have an answer almost 2 weeks ago, but haven't heard a word.
Any help would be greatly appreciated. The reference ID is 180711-000011
Thanks
I have also been trying to get an update regarding my application compatibility, ticket number: 180801-000004. It's been two and half weeks - no one at eBay do somethings, tried support - no one answers, tried contacting chat support - it is never open..
Also waiting for a reply for 180914-000018
Hello, I know this is an old thread but I'm nearing 2 weeks waiting for a resolve on my Compatible App check. Could the OP or other posters let us know how long these actually took to be finalized? @ashleigsim_3 @helios825 @sree_developersupport
My Reference Number 190201-000005
And mine is so easy, just a request for increased Finding API calls, and I already have the 1.5M Trading calls approval. It should take just a few moments.
Thanks!
