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soho-express asked

#21920200 : Return Policy Attribute returnDescription & RefundOption Not Valid On This Site

We are having issues relisting items via the API getting error code #21920200 : Return Policy Attribute returnDescription Not Valid On This Site and #21920200 : Return Policy Attribute RefundOption Not Valid On This Site. We have a simple app that creates the listing file then uses eBay business policies to populate the remaining fields on eBay AU. The return policy is managed by our eBay Business Policies. Recent eBay changes mean that returnDescription and RefundOption fields are no longer used. When we use the API call to get the item from eBay.au it still has the returnDescription and RefundOption fields despite them no longer being valid on the site. When we resend the file to eBay with these fields to relist the item eBay is rejecting it. Our app does not have the ability to edit these fields as they are applied by eBay. We need to have the values in the business policies fields (Return policy details) returnDescription and (Refund will be given as) RefundOption deleted and our listings updated to reflect that change. eBay - please help!
#21920200
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shulmani_developer.support avatar image
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shulmani_developer.support answered
Hi, Thanks for reporting this issue. We are actively working on fixing this issue. The fix for this issue should be available end on next week. We will update this post once the fix is rolled out. Cheers!!!
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Hi Shulmani. The fix has not been applied yet - I have just called an item from my store and tried to re-list it but am still getting the error messages: eBay response: #21920200 : Return Policy Attribute returnDescription Not Valid On This Site #21920200 : Return Policy Attribute RefundOption Not Valid On This Site
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The fields (returnDescription and RefundOption) are now redundant and will not be coming back but our eBay business policies are still populating new listings with legacy values in these fields so we are unable to edit the items after calling them.
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We cannot access these fields in business policies to update existing listings or to stop new listings carrying these values so the fix needs to be to change the values in the redundant fields (returnDescription and RefundOption) to '0' or null in all existing listings and remove the values in the business policies hidden fields to stop the fields being populated when we list new items.
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partsaholic avatar image
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partsaholic answered
I have been having this issue since the beginning of the month.
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worldwidephilatelicsandcollectibles avatar image
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worldwidephilatelicsandcollectibles answered
Finally, someone at eBay chimes in. @shulmani_developer.support, you're saying support for AddItem [ReturnPolicy] [Description] is being restored? How about [BuyerRequirementDetails] [LinkedPayPalAccount], [MaximumBuyerPolicyViolations], and [MinimumFeedbackScore]?
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njsmith49423 avatar image
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njsmith49423 answered
I'm surprised to hear someone say that returnDescription is coming back. The way I read the return policy changes that rolled out in June (including the free 30 day return requirement for top rated plus,) it sounded like this particular field was going away.
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partsaholic avatar image
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partsaholic answered
There’s a thread on the eBay power sellers discussion board that references an exchange from a CSR indicating these options are gone as of a few weeks ago. It would be nice if they documented this stuff beforehand so we don’t have to guess why we start getting error messages
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auditech_online avatar image
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auditech_online answered
Never received a notification on this change, our return policy became invalid and invisible on eBay. Now buyers want to return opened items because change of mind and we can not find our return policy to defend.
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kayaqb answered
I am still getting warnings of "Returns policy attribute returnDescription not valid on this site" when updating listings. Has this not been fixed yet?
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njsmith49423 avatar image
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njsmith49423 answered
The way I understand it, this isn't going to get "fixed". As part of the return policy changes with the Summer update, they have depreciated this field, so it will no longer be available.
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kayaqb avatar image
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kayaqb answered
I'm not using the "returnDescription" field. It must have been populated for old listings. eBay do not provide a way removing any text from that field. I went in to manually edit a listing but you can't see the "returnDescription" anymore. So how do people fix these warnings? By ending their listings?
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worldwidephilatelicsandcollectibles avatar image
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worldwidephilatelicsandcollectibles answered
Had to pay for a support ticket to finally get a definitive answer. @shulmani_developer.support, you're wrong; there is no fix forthcoming. Please stop posting inaccurate information just to placate us and make us think there is indeed a problem and that you're working on it. Turns out ReturnPolicy.Description was deprecated as of May 11 (version 1061) except for Germany, Spain and Italy. So, for example, @auditech_online, you can no longer require returns be unopened. You have to scroll through the Change History at e.g. https://developer.ebay.com/devzone/xml/docs/reference/ebay/additem.html to find this. Note that the idiots in charge of the API Reference documentation have the change history sorted in reverse alphabetical order by version "number" instead of reverse chronological order so 437 (November 2005) is listed above the latest version 1065 (June 2018). Also, they are apparently too lazy to document the deprecated fields "in this color" (red or grey) in the Input section giving us the impression that those fields are still valid and operational.
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Still don't know how to correct my existing listings which may already have the returnDescription field populated. Something must have changed very recently because I never used to get these warnings, only started happening this month.
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