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retol avatar image
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retol asked

How to get Handling Time of Order

We have offers with different handling times and also change handling times weekly as we can't deliver some products over the weekend in winter. The dispatch time of the product at the time of the api call can differ from the dispatch time at the purchase. In the Ebay-backend we can see for each order the handling deadline. Is there any way to get the handling time or deadline of each order with the api? We use getOrders to pull our orders.
getordersdispatchtimemaxhandling time
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carlkoba avatar image
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carlkoba answered
I have same issue here. eBay staff seems ignore it.
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eram_developersupport answered
Hi @retol, We believe it might differ as EstimatedDeliveryTimeMin and EstimatedDeliveryTimeMax dates are only estimates made by eBay, and their accuracy will depend on the seller meets the handling time deadline. Once the seller ships the order, and marks it as shipped/provides tracking information, the more accurate delivery dates can be found in the ScheduledDeliveryTimeMin and ScheduledDeliveryTimeMax fields. REF: [ https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/GetOrders.html# Response.OrderArray.Order.ShippingServiceSelected.ShippingPackageInfo.EstimatedDeliveryTimeMax][1] Best Regards, eBay Developer Support [1]: https://developer.ebay.com/Devzone/XML/docs/Reference/eBay/GetOrders.html#Response.OrderArray.Order.ShippingServiceSelected.ShippingPackageInfo.EstimatedDeliveryTimeMax
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Hello,I can not get the EstimatedDeliveryTimeMin and EstimatedDeliveryTimeMax via the GetOrders api.

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carlkoba answered
Hello @eram_developersupport I don't have *EstimatedDeliveryTimeMax* either because there is no *ShippingPackageInfo* in *ShippingServiceSelected*. I'm afraid you have removed all children with *ShippingPackageInfo* together.
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