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vacationpropertiesforless asked ·

AddItem throwing error (#21916328 Return policy value is not valid.)

I am working on adding items for category 15897. The api worked before [#1061]( http://developer.ebay.com/Devzone/XML/docs/ReleaseNotes.html#1061-CC) with the following config for return policy. ` 'ReturnPolicy': { %|1734160587_1|% }` Now I am getting an error: Errors: [ { ShortMessage: 'Return policy value is not valid.', LongMessage: 'Please specify a valid return policy.', ErrorCode: '21916328', SeverityCode: 'Error', ErrorParameters: [Object], ErrorClassification: 'RequestError' }, { ShortMessage: 'Return policy is not supported.', LongMessage: 'Return policy is not supported for this category.', ErrorCode: '21916329', SeverityCode: 'Warning', ErrorClassification: 'RequestError' } ], Version: '1061', Build: 'E1061_UNI_API5_18717177_R1' } I did more research and this category shouldn't have any return policy specifications. { CategoryID: '15897', ListingDuration: [ [Object], [Object], [Object], [Object], [Object], [Object], [Object], [Object], [Object] ], ShippingTermsRequired: 'false', BestOfferEnabled: 'true', AdFormatEnabled: 'ClassifiedAdEnabled', BestOfferCounterEnabled: 'true', BestOfferAutoDeclineEnabled: 'true', ExpressEnabled: 'false', SellerContactDetailsEnabled: 'true', ClassifiedAdPaymentMethodEnabled: 'NotSupported', ClassifiedAdShippingMethodEnabled: 'false', ClassifiedAdBestOfferEnabled: 'Disabled', ClassifiedAdContactByPhoneEnabled: 'true', ClassifiedAdContactByEmailEnabled: 'true', SafePaymentRequired: 'false', BestOfferAutoAcceptEnabled: 'true', CrossBorderTradeGBEnabled: 'false', PayPalBuyerProtectionEnabled: 'true', BuyerGuaranteeEnabled: 'false', eBayMotorsProAdFormatEnabled: 'ClassifiedAdEnabled', eBayMotorsProContactByPhoneEnabled: 'true', eBayMotorsProPhoneCount: '2', eBayMotorsProContactByEmailEnabled: 'true', eBayMotorsProBestOfferEnabled: 'Disabled', eBayMotorsProPaymentMethodCheckOutEnabled: 'NotSupported', eBayMotorsProShippingMethodEnabled: 'false', eBayMotorsProSellerContactDetailsEnabled: 'true', LocalMarketAdFormatEnabled: 'ClassifiedAdEnabled', LocalMarketContactByPhoneEnabled: 'true', LocalMarketPhoneCount: '2', LocalMarketContactByEmailEnabled: 'true', LocalMarketBestOfferEnabled: 'Disabled', LocalMarketPaymentMethodCheckOutEnabled: 'NotSupported', LocalMarketShippingMethodEnabled: 'false', LocalMarketSellerContactDetailsEnabled: 'true', ClassifiedAdPhoneCount: '2', **ReturnPolicyEnabled: 'false',** HandlingTimeEnabled: 'true', PaymentMethod: [ 'PayPal', 'CashOnPickup', 'MOCC', 'PersonalCheck', 'VisaMC', 'Discover', 'AmEx', 'PaymentSeeDescription', 'IntegratedMerchantCreditCard' ], FreePicturePackEnabled: 'true', ItemCompatibilityEnabled: 'Disabled', MinItemCompatibility: '-1', MaxItemCompatibility: '-1', FixedPriceFormatDisabled: 'false', MaxGranularFitmentCount: '-1', CompatibleVehicleType: '-1', ShippingProfileCategoryGroup: 'None', PaymentProfileCategoryGroup: 'None', **ReturnPolicyProfileCategoryGroup: 'None',** GlobalShippingEnabled: 'false', EpidSupported: 'false', KTypeSupported: 'false' }, I dont mind having a return policy, but all of the options I have tried have also come back wit the same invalid policy error.
trading apiadditemreturn-policy
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davidmills02 answered ·
My Request is very simple - only to update the quantity and that returns the error en_UK High provided 10 proivided 965 The Returned Error is 2018-08-19T07:05:12.502Z Warning Returns policy attribute not valid Returns policy attribute returnDescription not valid on this site 21920200 Warning returnDescription RequestError 1073 E1073_UNI_API5_18769134_R1 provided 2018-08-07T13:11:59.000Z 2018-09-06T13:11:59.000Z with a long list of Fees SpecialOffer Presumably eBay at fault with their coding as the listings all re-list with the same policy without any errors on the eBay webise
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karo0105 answered ·
version: 725 in category: 50449 site id : 100 I have been using this program for years with no changes. Now started getting this error. 21919154 : Return policy is required. Return policy is required. using xml : Contact us if you have a problem with your decal before installing the decal.MoneyBackReturnsAcceptedDays_30Buyer I tried changing to version 1065 but got the same error.
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vacationpropertiesforless answered ·
@crhino I submit multiple times and it works when build is `E1061_UNI_API5_18724070_R1` but doesnt work `E1061_UNI_API5_18724070_R1`.
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crhino answered ·
I believe the fix is on version 1065 or higher.
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vacationpropertiesforless answered ·
If I add a return policy it gives me two errors. 'ReturnPolicy': {'ReturnsAcceptedOption': 'ReturnsNotAccepted'}, Ack: 'Failure', Errors: [ { ShortMessage: 'Return policy value is not valid.', LongMessage: 'Please specify a valid return policy.', ErrorCode: '21916328', SeverityCode: 'Error', ErrorParameters: [Object], ErrorClassification: 'RequestError' }, { ShortMessage: 'Return policy is not supported.', LongMessage: 'Return policy is not supported for this category.', ErrorCode: '21916329', SeverityCode: 'Warning', ErrorClassification: 'RequestError' } ],
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vacationpropertiesforless answered ·
@crhino Broken again... Worked on friday... Ack: 'Failure', Errors: { ShortMessage: 'Return policy value is not valid.', LongMessage: 'Please specify a valid return policy.', ErrorCode: '21916328', SeverityCode: 'Error', ErrorParameters: { '$': [Object], Value: 'ReturnsAcceptedOption' }, ErrorClassification: 'RequestError' }, Version: '1061', Build: 'E1061_UNI_API5_18717177_R1'
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azutura answered ·
Hi, We are having similar issues, I tried to create my own ticket but just keep getting form error Since last Thursday we have been getting the following XML response FailureReturns policy attribute not validReturns policy attribute returnDescription not valid on this site 21920200 Nothing has changed, we are submitting the following XML Tagsand the business policies exist. ReturnProfileID Any advice would be helpful! Best Regards John Wright
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crhino answered ·
I'm not sure if using the old version will fix this issue. I believe the team is working on a fix for this now. Should be resolved within the next 24-48 hours. Fingers crossed. :)
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I retried the api this morning and got a different message. Removed the return policy completely and it works. Thank you
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vacationpropertiesforless answered ·
I am trying to figure out how to go back and use the old version. Do I put the version number in the http header or is it passed with the xml?
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crhino answered ·
I have reported this for investigation. In the meantime, have you tried not sending the return policy field at all? That might unblock you for now. Since return policy is not supported in this category, maybe the happy path is to not supply a policy at all.
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@crhino Thanks for the response. I have tried leaving it blank. { ShortMessage: 'Return policy value is not valid.', LongMessage: 'Please specify a valid return policy.', ErrorCode: '21916328', SeverityCode: 'Error', ErrorParameters: { '$': [Object], Value: 'ReturnsAcceptedOption' }, ErrorClassification: 'RequestError' },
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