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leeyelashoc asked

What happened to messaging records ?? and how do I get it back ?

For the past 6 years when a "contact seller" is initiated. A message is sent to the buyer. There is a record of it in the "inbox" in and on eBay messaging. Seller receives this message to their email address (gmail/own domain). Seller responds back via their gmail/Outlook. a record of it is shown in eBay Messaging. All of a sudden, now I am seeing that this is not the case anymore. There is no record of any repsonse at all unless it is done on eBay Messaging in a browser. This is a big problem as eBay only keep records for 30 days. Beyond that, you have no history of anything. Additionally, this create a case whereas, the seller is responding to the buyer using Outlook/gmail but the buyer is either not getting the messages or have no record of it in their ebay messages. Then, ensues a misunderstanding arising out of disconnect in communication. The point of emails, is to communicate, and to communicate it is a two-way method. Can someone help/respond, or recommend ? anything to explain how to get this back ?
ebay messagingoutlook
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