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Sandbox: internal server error when replacing inventory item

Hello, I get always an internal server error when I try to replace an existing item in the sandbox or recreate a deleted item with the same sku. Even a newly created item is not possible to replace with the same values. What can I do to fix this issue? here is an example: [api] => sandbox [date] => 2018-02-22 10:45:51 [call] => Array ( [method] => PUT [url] => /sell/inventory/v1/inventory_item/2167 [header] => Array ( [Content-Type] => application/json;charset=utf-8 [Content-Language] => de-DE [Accept] => application/json ) [query] => [body] => { "product" : { "title" : "Mietvertrag gewerbliche Räume" , "subtitle" : "Gewerbemietvertrag für Räumlichkeiten jeder Art" , "description" : "Mit dem Gewerbemietvertrag von FORMBLITZ sind Sie bei der Vermietung von einzelnen Zimmern, ganzen Etagen oder abtrennbaren Mieteinheiten rechtlich auf der sicheren Seite. Für einen Untermietvertrag für Gewerberäume nutzen Sie bitte unser spezielles Formular. Das bewährte Vertragswerk ist auf die spezielle Interessenlage zwischen Gewerbetreibenden zugeschnitten. Treffen Sie bereits im Voraus klare Vereinbarungen über Fragen wie Werbemittel, Verkehrssicherungspflichten und Konkurrenzschutz, damit das Mietverhältnis später nicht von Rechtsstreitigkeiten überschattet wird.\n\nUnd so erhalten Sie Ihren Artikel: Nach der erfolgreichen Bestellung auf eBay erhalten Sie von Formblitz eine E-Mail. Der Versand der Nachricht erfolgt unmittelbar nachdem die Zahlung bestätigt wurde. In der E-Mail finden Sie einen Link, über den Sie den ausgewählten Artikel herunterladen können." , "imageUrls" : [ "https:\/\/ www.formblitz.de\/formular\/2167_gewerbemietvertrag_doc.gif" ] , "brand" : "Formblitz" , "mpn" : "2167" , "aspects" : { "Kategorien" : [ "Immobilien > Vermieten > Verträge" ] , "Seiten" : [ "12 Seiten" ] , "Typ" : [ "MS Word" ] } } , "availability" : { "shipToLocationAvailability" : { "quantity" : 10 } } , "condition": "NEW" } ) [result] => Array ( [curl_errno] => 0 [curl_errmsg] => [status] => 500 [header] => Array ( [http] => Array ( [version] => HTTP/1.1 [status] => 100 [text] => Continue ) [HTTP/1.1 500 Internal Server Error] => [Content-Length] => 138 [Cneonction] => close [Date] => Thu, 22 Feb 2018 09:45:50 GMT [RlogId] => t6pitnmsgwj%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqlhqbuo*1433132-161bce79bd9-0x11e3c [Set-Cookie] => ebay=%5Esbf%3D%23%5E;Domain=. ebay.com;Path=/ [X-EBAY-C-REQUEST-ID] => ri=J52iYiO7%2FTtS,rci=Ymb3snrdGZfsotCF [X-EBAY-C-VERSION] => 1.0.0 [X-EBAY-REQUEST-ID] => 161bce79bcf.a096c73.5aa49.ffdd146a!/sell/inventory/v1/!10.9.108.115!esbnewesbngcos[]!inventory_item_PUT!10.9.107.22!r1slrinvapi-envadvcdhidzs5k[SISClient[!slrinvsvc!10.9.98.94!r1slrinvsvc-envadvcdhidzs5k[]]!SISClient[!slrinvsvc!10.9.98.95!r1slrinvsvc-envadvcdhidzs5k[]]] [Content-Type] => application/json [Connection] => keep-alive ) [body] => [body_json] => Array ( [errors] => Array ( [0] => Array ( [errorId] => 25001 [domain] => API_INVENTORY [subdomain] => Selling [category] => SYSTEM [message] => A system error has occurred. ) ) ) )
sandboxinternal server errorcreateorreplaceinventoryitem500
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eribaa_2 answered ·
What can we do to resolve this ?
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fstojentin answered ·
Here is another example when deleting an inventory item: Array ( [api] => sandbox [date] => 2018-03-02 12:26:19 [call] => Array ( [method] => DELETE [url] => /sell/inventory/v1/inventory_item/5754 [header] => Array ( [Authorization] => Bearer ***HIDDEN*** [Content-Type] => application/json; charset=utf-8 ) [query] => [body] => ) [result] => Array ( [curl_errno] => 0 [curl_errmsg] => [status] => 500 [header] => Array ( [http] => Array ( [version] => HTTP/1.1 [status] => 500 [text] => Internal Server Error ) [Content-Length] => 177 [Date] => Fri, 02 Mar 2018 11:26:22 GMT [nnCoection] => close [RlogId] => t6pitnmsgwj%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqlhqbuo*1423766-161e6767690-0xb20 [X-EBAY-C-REQUEST-ID] => ri=Seu47Unnq%2Fp9,rci=MZbdLpl3ilX0URz8 [X-EBAY-C-VERSION] => 1.0.0 [X-EBAY-REQUEST-ID] => 161e6767684.a096c81.25949.ffd57d49!/sell/inventory/v1/!10.9.108.129!esbnewesbngcos[]!inventory_item_DELETE!10.9.102.208!r1slrinvapi-envadvcdhidzs5k[SISClient[!slrinvsvc!10.9.98.201!r1slrinvsvc-envadvcdhidzs5k[CISClient[!POST_unknown!10.9.115.175!r1invapi-envadvcdhidzs5k[]]]]] [Content-Type] => application/json [Connection] => keep-alive ) [body] => [body_json] => Array ( [errors] => Array ( [0] => Array ( [errorId] => 25001 [domain] => API_INVENTORY [subdomain] => Selling [category] => REQUEST [message] => A system error has occurred. Core Inventory Service internal error ) ) ) ) ) **Summary**: We get internal server errors on likely all calls and need some support to fix these problems.
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fstojentin answered ·
The problem with createOrReplaceInventoryItem is not fixed yet. We need support how to solve this issue. Here is another example (when publishing an offer): Array ( [api] => sandbox [date] => 2018-03-02 09:51:59 [call] => Array ( [method] => POST [url] => /sell/inventory/v1/offer/5556183010/publish/ [header] => Array ( [Authorization] => Bearer ***HIDDEN*** [Content-Type] => application/json; charset=utf-8 [Accept] => application/json ) [query] => [body] => ) [result] => Array ( [curl_errno] => 0 [curl_errmsg] => [status] => 500 [header] => Array ( [http] => Array ( [version] => HTTP/1.1 [status] => 500 [text] => Internal Server Error ) [Content-Length] => 164 [Date] => Fri, 02 Mar 2018 08:52:02 GMT [nnCoection] => close [RlogId] => t6pitnmsgwj%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqlhqbuo*1423767-161e5e92804-0x1851c [Set-Cookie] => ebay=%5Esbf%3D%23%5E;Domain=. ebay.com;Path=/ [X-EBAY-C-REQUEST-ID] => ri=cdv28BncnzMq,rci=m18Nrpe42beHOCnq [X-EBAY-C-VERSION] => 1.0.0 [X-EBAY-REQUEST-ID] => 161e5e927f8.a096c73.68e5a.ffff0bbb!/sell/inventory/v1/!10.9.108.115!esbnewesbngcos[]!offer_publish_POST!10.9.112.206!r1slrinvapi-envadvcdhidzs5k[SISClient[!slrinvsvc!10.9.98.201!r1slrinvsvc-envadvcdhidzs5k[]]] [Content-Type] => application/json [Connection] => keep-alive ) [body] => [body_json] => Array ( [errors] => Array ( [0] => Array ( [errorId] => 25002 [domain] => API_INVENTORY [subdomain] => Selling [category] => REQUEST [message] => A user error has occurred. Interner Anwendungsfehler. ) ) ) ) )
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eribaa_2 answered ·
I'm running into the same problem. Its been going on for a week now. Can someone help resolving this?
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fstojentin answered ·
Even this simplyfied createOrReplaceInventoryItem request results in an 500 internal Server error: body: { "availability": { "shipToLocationAvailability": { "quantity": 50 } }, "condition": "NEW", "product": { "title": "Test" } } Response: content-length:154 cneonction:close content-encoding:gzip date:Tue, 27 Feb 2018 12:19:40 GMT rlogid:t6pitnmsgwj%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqlhqbuo*1423766-161d7342068-0x157c3 set-cookie:ebay=%5Esbf%3D%23%5E;Domain=. ebay.com;Path=/ x-ebay-c-request-id:ri=7cVbdPMQJGaH,rci=Jlu3VxLhAwBwKNOT x-ebay-c-version:1.0.0 x-ebay-request-id:161d7341f82.a096c81.25949.ffd93c05!/sell/inventory/v1/!10.9.108.129!esbnewesbngcos[]!inventory_item_PUT!10.9.102.208!r1slrinvapi-envadvcdhidzs5k[SISClient[!slrinvsvc!10.9.108.42!r1slrinvsvc-envadvcdhidzs5k[]]!SISClient[!slrinvsvc!10.9.99.208!r1slrinvsvc-envadvcdhidzs5k[]]] content-type:application/json connection:keep-alive Response Body: { "errors": [ { "errorId": 25001, "domain": "API_INVENTORY", "subdomain": "Selling", "category": "REQUEST", "message": "A system error has occurred. Internal System Error" } ] }
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