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ngfx3592 asked ·

Call Cancellation check_eligibility API Response 500,Call in sandbox

Sandbox UserID: " testuser_ashcook " RlogId: t6%60dhdfiuq%60%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Defmfckpse*1343454%29pqtfwpu%29pdhcaj%7E%29fgg%7E%606%28dlh-161650fb6b8-0x153 Response : Remote server return error: (500) internal server error.
500
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catherine_developersupport answered ·
@ngfx3592, the log shows this appear to be a time out issue. I was able to make the call successfully just now: { "legacyOrderId": "110251868787-28831434001", "eligible": false, "failureReason": [ "CANCELLATION_EXIST" ], "itemEligibilityResult": [ { "itemId": "110251868787", "transactionId": "28831434001", "eligible": false, "failureReason": [ "CANCELLATION_EXIST" ] } ], "eligibleCancelReason": [] }
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