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Buyer cannot initiate cancellation within 1 hour of purchase

Hello, A buyer paid for an order and when he tried to cancel it within one hour of purchase , the cancellation button didn't appear for him ; only a contact seller button was available . He used this button to send a message to the seller who initiated the request from his side. I thought cancellation option would be available to the buyer , and the seller would then get a cancellation request through search cancellation call in Post Order API but this didn't happen. https://developer.ebay.com/Devzone/post-order/post-order_v2_cancellation_search__get.html Is there a reasonable explanation to why this happen? Is this feature only available for unpaid orders? Thank you
isramoeme-0
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catherine_developersupport answered ·
@isramoeme-0 For each marketplace site, eBay policy defines the time frame in which cancellations can be requested by the buyer. For example, the eBay US site has a time frame of one hour after purchase/commit to buy. After the allotted time passes, the ability for the buyer to initiate the cancellation request expires, although the buyer can still contact and ask the seller to cancel the order on the buyer's behalf Reference: http://developer.ebay.com/Devzone/guides/ebayfeatures/Development/Post-Order-Cancellations.html#BuyerRequestedCancellations Please capture a screen print with time and send open a ticket with us if this happens again.
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