question

digitalmind2000 avatar image
0 Likes"
digitalmind2000 asked ·

ebay listings being reported as ended or Out Of Stock

First off, I'm just a seller on ebay having an issue with our Listing Software & Ebay. I contacted the Support Team for our Listing software due to an issue with the software/ebay API refresh call reporting that.. 1 After a sale, Items are being reported as ended, but in fact, the listings is still running with quantities available. AND We have the Out of Stock feature turned on within the listing software and on ebay. But all of a sudden, items Are Not being moved to Out of Stock, (or still running on ebay without qty) they are just being ended, as if the feature isn't even enabled. This causes the listing to lose it's Sold history which is very important. I called ebay support to report this issue and they directed me here. The Listing Software company also said they would also contact ebay, but I want to insure this is reported and resolved ASAP, because this is not only causing us to lose money, but ebay is also losing money. So where do I report this issue and get it resolved? Chuck
api-problem
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

zhuowei.developersupport@ebay.com avatar image
0 Likes"
zhuowei.developersupport@ebay.com answered ·
Hi digitalmind2000, If you are still running into the issue, can you provide a sample ItemID? Best Regards,
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

digitalmind2000 avatar image
0 Likes"
digitalmind2000 answered ·
This issue has been solved. It turns out this was related to our item conditions being "Seller Refurbished" with no UPC code in place. It's a pity none of the calls I made to ebay support about this could give me the correct explanation as to why this was happening. We finally figured it out on our own.
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

lester_developerprogram avatar image
0 Likes"
lester_developerprogram answered ·
Marking as 'Accepted' due to lack of response by poster.
· Share
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.