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Need 2nd set of production keys.

I need a 2nd set of production keys. I am using one set and they are nearing the 1.5 million requests per day. I was told over a year ago by support to create a new set when I needed them, and reach out so that they could sort this. Now I can find no way to request the second set of keys, and the system wants me to pay to request support. Surely there is a way of contacting for such requests without paying? Any help really appreciated.
application keys
10 |600

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