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js_lab_it avatar image
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js_lab_it asked

Platform Notification: not receiving some kind of notifications

Hi! Although We have subscribed almost all notification events (more than 60), we are receiving notifications only for 17 different events: Clearly, for some kind we do not expect to receive many notification, or none at all, but we are sure we are missing some kind of notifications: For example: we receive sellercloseddispute, but never received SellerOpenedDispute neither SellerRespondedToDispute or BuyerResponseDispute or SellerClosedDispute another, we have never received any BuyerCancelRequested notification, while, unfortunately are not rare as requests. we have double checked with get notification, and everything's (seems) OK, but surely some notifications are missing. What can be wrong? Did someone Experienced such Issue? Thanks!
platform notifications
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yazhou_developersupport avatar image
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yazhou_developersupport answered
Hello js_lab_it, Could you provide the below information to help us triage this issue ? 1. your seller id 2. The APPID that was used to subscribe to notifications 3. One ItemID for which the notification was not sent Thanks
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js_lab_it answered
Hi! Thanks for your answer and sorry for the delay but been away for some days. customer's seller id: > ipertronica-it our APPID: > 7d106375-ce88-49d8-9723-526a1dd6afe7 here the `OrderLineItemID` for which we have received today `SellerClosedDispute` Notification >401379136280-659052686027 but any `SellerOpenedDispute` and neither `SellerRespondedToDispute` which we surely expected But it is not a rare case: today we have received 14 `SellerClosedDispute` Notification and no other `....Dispute` Notifications and neither any kind of after sale notifications such as `EBN...`/`EBP...`/`INR...`/`Return..` Notifications Thanks a lot!
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mrgeheim answered
Hello, i have the same Problem! I get the Dispute Open and Closed Message but no Response message.. I cant see when a Buyer responsed... Is there a solution? Thanks from Germany!
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worldwidephilatelicsandcollectibles answered
Notice how responsive eBay dev support is (or isn't) to @js_lab_it?
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