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Business Policies

We just received word from a customer that is unable to use our service, because eBay won't allow him to use 'Business Policies'. From eBay customer support, in German: *Mit der Funktion Rahmenbedingungen für Ihre Angebote können Sie gebündelt Angaben zur Zahlung, zum Versand und zu Rücknahmen erstellen, bearbeiten und zuweisen. Bitte beachten Sie, dass es momentan nicht möglich diese zu aktivieren.* The English translation: *With the function Business Policies, you can manage your policies for Payment, Fulfillment and Return. Please note, it is not possible to activate this feature at this time.* My main question is this: **How are those customers supposed to use the 'new' (read: two year old) API? Business Policy IDs are required for Offers before they can be published. **
productionbusiness policies
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rhall9399 answered
Hi etiennbruine_0, I'm assuming that this customer is trying to use Business Policies in the Production environment? It the Trading API being used or the new Inventory API? Regardless of which API is being used, the seller must opt in to Business Policies before using them. Sellers can opt in to Business Policies through My eBay or by using the optInToProgram call in the Account API: https://developer.ebay.com/api-docs/sell/account/resources/program/methods/optInToProgram Please let us know if this customer continues to have problems. Russ, eBay Developers Program
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$$anonymous$$ Suspended answered
Hi Russ, You assumed correctly. The new Inventory API is being used; however, this problem is not API-based. Or, well, not entirely. The issue is that he wants to Opt-In through 'My eBay', but was unable to (error page). Using the `optInToProgram` call in the Account API sounds great! Any idea when (and if) it will become available on the other eBay marketplaces? Documentation says it's only available on AU, CA and US eBay marketplaces. Thanks, Etienne
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rhall9399 answered
Hi etiennbruine_0, Business Policies are now available for use on all eBay marketplaces, so the optInToProgram call should work for any eBay site that has API support. So, give it a try and let us know if it works. Russ, eBay Developers Program
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