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davidmills02 avatar image
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davidmills02 asked

Why does GetUser API not output the phone number?

Why when I use the GetUser API to find the Buyer's phone number do I get an error and no phone number?

 

I have a valid Item number and a valid Buyer's Username

 

The response says

<ShortMessage>Invalid Request: Unavailable user information.</ShortMessage>

<LongMessage>Sorry, but you cannot get access to Registration address for privacy reasons.</LongMessage>

<ErrorCode>508</ErrorCode>

 

The Call information says:

GetUser returns data for a single, registered eBay user.

GetUser takes as input the eBay user ID for the user whose data you want to review, or the item ID of a successfully concluded listing in which the requestor and target user were participants as buyer and seller in the order.

 

My Request is

 

<?xml version="1.0" encoding="utf-8"?>

<GetUserRequest xmlns="urn:ebay:apis:eBLBaseComponents">

<RequesterCredentials>

<eBayAuthToken>Valid token supplied here</eBayAuthToken>

</RequesterCredentials>

<MessageID></MessageID>

<Version>799</Version>

<DetailLevel>ReturnAll</DetailLevel>

<WarningLevel>High</WarningLevel>

<ItemID>Valid item number entered here</ItemID>

<UserID>valid userid entered here</UserID>

</GetUserRequest>

 

I can enter the same Item number and Buyer's Username under advanced search on the website and I am sent the information, so  why is this not possible with the GetUser API?

 

Thank you

 

getuser
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jourbandts avatar image
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jourbandts answered

This does seem to be a bug.  I would open a support ticket (there will be no charge) to be able to provide more information if needed and also get current updates on the bug.

 

http://developer.ebay.com/support/developersupport/

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