Error 30500 while retrieving order list

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vitgiacovell_0 asked · Jun 02, 2017 at 03:17 AM

Error 30500 while retrieving order list

Hi there, I am currently working on the following API call: https://api.sandbox.ebay.com/sell/fulfillment/v1/order?filter=orderfulfillmentstatus:%7BNOT_STARTED%7CIN_PROGRESS%7D&limit=20&offset=0 Since yesterday, the service is returning me the following System error:

{
    "errorId": 30500,
    "domain": "API_FULFILLMENT",
    "category": "APPLICATION",
    "message": "System error."
}

I tried generating a new redirect URI and rotating the API Secret, but when I tested the login URL (by simply clicking "Test Sign-in" in the dashboard), that didn't seem to work. Today, I can sign in again, but the API call is still returning the same error JSON. Is this an issue on the eBay side? Thanks

oauth2 fulfillment api oauth system error oauth2 oauth

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Answer 1 · 2017-06-08T11:40:55Z

zhuowei.developersupport@ebay.com answered · Jun 08, 2017 at 11:40 AM

Hi Folks, The Sandbox issue has been resolved. Please give it a try and provide the Rlogid http response header if you are still running into an error with the call. Best Regards,

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Answer 2 · 2018-07-14T23:56:27Z

il_kon answered · Jul 14, 2018 at 11:56 PM

I'm getting the same error...Somebody knows what's the problem?

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kayaqb · Jul 15, 2018 at 09:51 AM

You've just replied to an old thread. Use this thread: https://forums.developer.ebay.com/questions/27252/fulfillment-api-returning-30500-system-error-when.html

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Answer 3 · 2017-06-08T12:45:52Z

harpalanisam_8 answered · Jun 08, 2017 at 12:45 PM

@ zhuowei.developersupport@ebay.com Thanks. It is working now.

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Answer 4 · 2017-06-08T05:52:58Z

harpalanisam_8 answered · Jun 08, 2017 at 05:52 AM

@ zhuowei.developersupport@ebay.com Any ETA to fix this issue ? This has been down for over a week. Our development and testing is impacted.

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vitgiacovell_0 · Jun 12, 2017 at 02:10 AM

Hi @ zhuowei.developersupport@ebay.com, I am not sure if it's related, but since the issue has been fixed, I am no longer able to see my App details in the Ebay developer dashboard (I get the error message *Internal error to the application*). ![Internal error to the application][1] I tried also to generate new keys, but I got an error *Issue with creating keyset. Please try again later*. ![alt text][2] Thank you in advance. [1]: /storage/temp/1469-developer-portal-screenshot.png [2]: /storage/temp/1470-keyset-issue.png

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developer-portal-screenshot.png (51.0 KiB)

keyset-issue.png (47.0 KiB)

Answer 5 · 2017-06-06T08:32:30Z

vitgiacovell_0 answered · Jun 06, 2017 at 08:32 AM

Hi zhuowei.developersupport@ebay.com, Thank you for your assistance so far. If you need to add impact to this issue, please note that similar cases have been reported already: https://forums.developer.ebay.com/questions/21293/create-fulfillment-is-not-working.html https://forums.developer.ebay.com/questions/21006/system-error-trying-to-list-orders.html This last one seems to be resolved now, but it might be helpful. Thank you.

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Answer 6 · 2017-06-06T08:26:18Z

zhuowei.developersupport@ebay.com answered · Jun 06, 2017 at 08:26 AM

Hi vitgiacovell_0, I have reported the issue to our engineering team, and I'll keep you posted. Thank you for bringing this our attention. Best Regards,

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Answer 7 · 2017-06-05T05:53:57Z

vitgiacovell_0 answered · Jun 05, 2017 at 05:53 AM

Hi @ devanathan.developersupport@ebay.com, @catherine_developersupport, @shulmani_developer.support, @ zhuowei.developersupport@ebay.com. Sorry about the "spam". I'd like to report this bug, but I cannot open a ticket without paying a hourly fee. Could you please assist? Thank you for your time.

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