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zondaking avatar image
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zondaking asked ·

How to issue a refund on product

I have created a windows application which can list items on ebay, I wish to add the functionality to refund a order. 

 

I have use IssueRefundCall in the trading API I get the following error:

 

 

TransactionID doesn't belong to the given ItemID and/or seller. Please verify your request.

Incorrect input fields or the Transaction is more than 90 days old.

 

and have tried using issueFullRefund in the Resolution Case Management API. error message: Case not found

 

what is the best way to provide a refund against an order.

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Hi, the call IssueRefund in the trading API is for half.com only. I am trying to use the OrderAdjustment API (had no luck sofar) and the ResoultionCase API (a bit of luck, I am able to refund an order if there is a case opened) Did you get something to work?
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zhuowei.developersupport@ebay.com avatar image
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zhuowei.developersupport@ebay.com answered ·
Hi zondaking, I am sorry but we need more information in order to assist you on this. I would suggest you to file a [support request][1] to get custom paid support from our professional Support team if needed. Meanwhile, keep in mind that Trading API IssueRefund call is for Half.com listings only. Best Regards, [1]: http://developer.ebay.com/support/developersupport/
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