question

bernafabrega_0 avatar image
0 Likes"
bernafabrega_0 asked

Cannot update fulfillment policy, returns 20500 system error

I'm trying to update a fulfillment policy but I can't. It returns a 20500 error code ("Error del sistema" in spanish).
accountaccount apifulfillment policypolicies
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bernafabrega_0 avatar image
0 Likes"
bernafabrega_0 answered
Sorry, I give up...
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

bernafabrega_0 avatar image
0 Likes"
bernafabrega_0 answered
Now, I tried to delete it and I receive a 2003 error code "Internal error".
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

zhuowei.developersupport@ebay.com avatar image
0 Likes"
zhuowei.developersupport@ebay.com answered
Hi bernafabrega_0, If you are still running into the issue, can you provide the RlogId http response header? Best Regards,
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ascentionco avatar image
0 Likes"
ascentionco answered
Did you get to the bottom of it? I also have the same issue.... rlogid:t6pitf%60quq%60%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqdespse*14%3F0674%29pqtfwpu%29pdhcaj%7E%29fgg%7E%606%28dlh-15cab2c550f-0xf6
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

ascentionco avatar image
0 Likes"
ascentionco answered
Also I have found that in some cases it DOES actually update the fulfillment policy correctly - BUT it still gives you the 20500 error code. Please consider the request:: @ zhuowei.developersupport@ebay.com rlogid:t6pitf%60quq%60%28ciudbq%60anng%7Fu2h%3F%3Cwk%7Dukqdespse*14%3F0677%29pqtfwpu%29pdhcaj%7E%29fgg%7E%606%28dlh-15cab419d77-0x106
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

straymedia avatar image
0 Likes"
straymedia answered
Experiencing the same issue in sandbox. I swear, 10 minutes ago, it worked. Now it doesn't. Any resolution? Thanks! **REQUEST** PUT https://api.sandbox.ebay.com/sell/account/v1/fulfillment_policy/5575781000 HTTP/1.1 Authorization: REMOVED Accept: application/json Content-Language: en-US Content-Type: application/json Host: api.sandbox.ebay.com Content-Length: 283 Accept-Encoding: gzip, deflate Connection: Keep-Alive **RESPONSE** { "categoryTypes": [ { "default": false, "name": "ALL_EXCLUDING_MOTORS_VEHICLES" } ], "description": "New Description", "freightShipping": false, "globalShipping": false, "localPickup": false, "marketplaceId": "EBAY_US", "name": "Flat:USPS Priority($0.10),USPS First Cla,1 bu - 20", "pickupDropOff": false } { "errors": [ { "errorId": 20500, "domain": "API_ACCOUNT", "category": "APPLICATION", "message": "System error." } ] }
10 |600 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.