Regulary eBay asks me to answer some questions for security reasons. In fact, the given questions are not fitting for me, the answer has forbidden characters (like a dash) and the option to enter an own question is still broken. I contacted the customer service multiple times over months, but nothing happens. The disturbing questions I can't answer still pop up. Other people run into the same issue and solve it by writing down the answers on a sheet - but I'm sure, this is definitly not the idea. Is there any hope that ebay devs fix this one day? Is there any work-around?
I'm sorry to hear you're having this issue. However, this forum is for the eBay API/dev platform, not eBay website front-end problems. I'm not sure where to refer you, except perhaps the Technical Issues subforum of the main eBay Community area.