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Question by tackn · May 10, 2017 at 06:34 AM · cancellationrefund

Cancel single item of multi order

I know I can do a full order cancellation via the v2 cancellation request.

But I can't sort out how to cancel a single item of a multi-item order. The docs say I should call AddDispute to cancel a single item, but that doesn't appear to do anything, nor refund for the item. There also doesn't seem to be anyway to send a partial refund via eBay. I'm trying to avoid having to also deal with Paypal's API since a full cancellation works just fine.

Am I missing something? Just trying to sort out how to cancel and/or refund a single item of a multi-item order on eBay. Thanks.

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Answer by catherine_developersupport · May 11, 2017 at 11:55 AM

@tackn Unfortunately we do not support partial refund.
"Currently, the cancellation operations in the Post-Order API act upon an entire order, so a single line item within a multiple line item order cannot be cancelled"

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Answer by tackn · May 11, 2017 at 12:36 PM

Then what does it mean when the docs for AddDispute say that it "Enables a seller to create an Unpaid Item case against a buyer, or to cancel a single line item order". I'm just curious what it actually does since calling it on a single line item in a order doesn't appear to do anything at all.

https://developer.ebay.com/devzone/xml/docs/reference/ebay/AddDispute.html

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