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500 Internal Server Error Returned While Updating Inventory Items in Production

My client has ended several of his listings and is looking to relist them. My company's application is having trouble doing this however because whenever we try updating the inventory items associated with these ended listings we are getting a 500 Internal Server Error with error ID of 25019 and message of "Cannot revise listing. You are not allowed to revise ended listings." This has been happening for several days and there does not seem to be a workaround. I tried deleting the offers associated with some of these SKUs but got back a 500 Internal Server Error there as well with error ID of 25002 and message of "A user error has occurred. The auction has already been closed." Here is some more detailed request information to aid in debugging: PUT https://api.ebay.com/sell/inventory/v1/inventory_item/6150021 { "sku": "6150021", "product": { "title": "Nutrakey Biotin", "aspects": { "Size": [ "60 Capsules" ] }, "brand": "Nutrakey", "mpn": "6150021", "upc": [ "628586709454" ], "imageUrls": [ " https://www.europasports.com/media/catalog/500/628586709454.jpg" ] }, "condition": "NEW", "packageWeightAndSize": { "weight": { "value": 113.4, "unit": "GRAM" } }, "availability": { "pickupAtLocationAvailability": [], "shipToLocationAvailability": { "quantity": 3 } } } 500 Internal Server Error Response Status **Response Body:** { "errors": [ { "errorId": 25019, "domain": "API_INVENTORY", "subdomain": "Selling", "category": "REQUEST", "message": "Cannot revise listing. You are not allowed to revise ended listings." } ] } **Response Headers** - Date → Tue, 09 May 2017 13:00:26 GMT - RlogId → t6pitnmsgwj70%3D9vjdpitnmsgwj70*25226%3D6-15bed4be9ed-0x4faa I then tried deleting the offer but encountered this error: DELETE https://api.ebay.com/sell/inventory/v1/offer/5199479010 500 Internal Server Error Response Status **Response Body** { "errors": [ { "errorId": 25002, "domain": "API_INVENTORY", "subdomain": "Selling", "category": "REQUEST", "message": "A user error has occurred. The auction has already been closed." } ] } **Response Headers** - Date → Tue, 09 May 2017 13:08:24 GMT - RlogId → t6pitnmsgwj70%3D9vjdpitnmsgwj70*25422%3C0-15bed53319d-0x5ac2
listingofferinternal server errorinventory_item500reviseended listings
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zhuowei.developersupport@ebay.com answered ·
Hi rjd-ca, An internal bug has been filed for the issue. I'll keep you updated. Best Regards,
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kayaqb answered ·
@ zhuowei.developersupport@ebay.com has this been fixed?
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zhuowei.developersupport@ebay.com answered ·
Hi folks, We don't recommend ending the item outside of Inventory API. The system will not be aware of this change and may put the SKU in the corrupted status. Hence you were not able to relisting. Best Regards,
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@ zhuowei.developersupport@ebay.com Do you have any plans to fix this? I do not think this is an acceptable answer. We could change anything around on how we hit the API but we cannot prevent a user from ending a listing through the UI. Especially when there is no UI to manage Inventory Items and Inventory Item Groups.
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supplementcounter answered ·
@ zhuowei.developersupport@ebay.com Any update on this?
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@ zhuowei.developersupport@ebay.com please support to me https://forums.developer.ebay.com/questions/22470/service-is-extremely-and-extremely-bad.html
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supplementcounter answered ·
Any update on this?
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electriqueboutique answered ·
We are experiencing the same issue when we delete the items ourselves. Is there any resolution or workaround to this issue as it is hampering our business and sales revenues.
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zhuowei.developersupport@ebay.com answered ·
Hi rjd-ca, Can you let me know how the item was ended, via Inventory API or by other means? Best Regards,
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Sure Zhuowei I am pretty sure the listing was ended manually by our customer.
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zhuowei.developersupport@ebay.com answered ·
Hi rjd-ca, Has the ended listing associated with the SKU 6150021 been relisted after your Item update for SKU 6150021? Thanks. -Zhuowei
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Hi Zhuowei, No the item is not listed. I need to update the offer (PUT /v1/offer) before I publish it again. The error I mentioned in my above comment from 1 day ago occurred while trying to update an offer. My application did not try to publish the offer for this client because the offer update failed. Here is the user the above listing is for: http://www.ebay.com/usr/supplementcounter And the Rlogid of the failed offer update request again: t6pitnmsgwj70%3D9un%7Fpitnmsgwj70*2732646-15c111cc41e-0xb2fe
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zhuowei.developersupport@ebay.com answered ·
Hi rjd-ca, The rlogid for your 'Create or Replace Inventory Item' is not valid somehow. Can you retry the call https://api.ebay.com/sell/inventory/v1/inventory_item/6150021 and share a fresh Rlogid http response header if you are still getting an error? Calling ['Create or Replace Inventory Item'][1] or '[Update Offer][2]' API for an ended listing should relist that listing. [1]: http://developer.ebay.com/devzone/rest/api-ref/inventory/inventory_item-sku__put.html [2]: http://developer.ebay.com/devzone/rest/api-ref/inventory/offer-offer_id__put.html Best Regards,
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Ok I tried the request again. I think the Inventory Item update for SKU 6150021 finally went through because I no longer see it causing errors in the logs. The offer update call however is still resulting in a 500 request with errorId 25019 and message "Cannot revise listing. You are not allowed to revise ended listings."
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Here is the request I retried: PUT https://api.ebay.com/sell/inventory/v1/offer/5199479010 Here are the response headers for the 500 Response I received: Date →Tue, 16 May 2017 11:55:17 GMT RlogId →t6pitnmsgwj70%3D9un%7Fpitnmsgwj70*2732646-15c111cc41e-0xb2fe X-EBAY-C-REQUEST-ID →ri=t51hi0M4ltN2,rci=Yi4TPXq8JSVfGmsy X-EBAY-C-VERSION →1.0.0 X-EBAY-REQUEST-ID →rci=Yi4TPXq8JSVfGmsy,ri=UyP9LQmk6AT6!PUT_internal.sku.channel_availability.EBAY_US!10.136.187.31!r1invapi[]]]]]
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