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rjd-ca avatar image
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rjd-ca asked ·

Receiving Internal Server Error while trying to create Inventory Item Groups for Client in Production Over Several Days

I am using the new Sell Inventory REST APIs to create listings for several users on production but recently started receiving Internal Server Errors while trying to create Inventory Item Groups for one user. The errors have been consistently happening for the past few days so it does not seem to be an intermittent issue. Any help on this matter would be greatly appreciated. This is happening on several requests but here is an example: PUT https://api.ebay.com/sell/inventory/v1/inventory_item_group/8b6f2f7f-8d49-4013-bb08-81a489dff497 Request Body: { "variesBy": { "aspectsImageVariesBy": [ "Size" ], "specifications": [ { "values": [ "90 Capsules" ], "name": "Size" } ] }, "variantSKUs": [ "6150032" ], "imageUrls": [ " https://www.europasports.com/media/catalog/500/456352932672.jpg";, " https://www.europasports.com/media/catalog/500/456352932986.jpg"; ], "description": " Description

Nitric Oxide Performance. Increases Muscular Pumps. Boost Endurance. Decrease Recovery Time. Enhance Athletic Performance & Nitric Oxide. Noted Agmatine benefits include promoting muscular pumps, nutrient transport, nutrient partitioning (Greater number of calories utilized by muscle tissue and less stored in fat cells), increased blood flow, as well as playing a role in supporting the production of luteinizing hormone (LH) and growth hormone (GH) secretion. Improve insulin sensitivity. Increase Nitric Oxide (NO) production. Improve Nutrient Transport to Muscle. Improve kidney function. Assists in stress reduction.

Directions

Take 1 scoop (1000mg) with water or your favorite beverage twice daily on an empty stomach. Take first dose in the morning & second dose one hour prior to workout. If workout is in the morning then take second dose a half hour prior to lunch. To maximize results, drink at least 64 oz of water daily while using Agmatine sulfate.

Warnings

Pregnant or lactating women, diabetics, hypoglycemics, & people with known medical conditions and/or taking drugs should consult with a licensed physician and/or pharmacist prior to taking dietary supplement. Hypoallergenic: Contains no yeast, dairy, egg, gluten, corn, soy, wheat, sugar, starch, salt, preservatives, or artificial color, flavor, or fragrance.

Nutrition Facts Serving Size 1 Scoop
Servings Per Container 30 Amount Per Serving %Daily Value Calories 0 - Calories from Fat 0 - Total Fat 0 - Saturated Fat 0 - Trans Fat 0 - Cholesterol 0 - Sodium 0 - Total Carbohydrate 0 - Sugars 0 - Protein 0 - \n Agmatine Sulfate \n 1000.0 mg \n 0% \n *Percent Daily Values are based on a 2,000 calorie diet. Other Ingredients: None. ", "title": "Nutrakey Agmatine" } Response Status 500 Internal Server Error Headers - RlogId → t6pitnmsgwj70%3D9un%7Fpitnmsgwj70*27633%3C6-15b8cc5feb0-0xde36 - X-EBAY-REQUEST-ID → 15b8cc5fe9a.a88319c.3b3b7.fe355b1d![] Response Body: { "errors": [ { "errorId": 25001, "domain": "API_INVENTORY", "subdomain": "Selling", "category": "SYSTEM", "message": "A system error has occurred." } ] }
rest apiinternal server errorinventory item group500500 internalput
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zhuowei.developersupport@ebay.com avatar image
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zhuowei.developersupport@ebay.com answered ·
Hi Folks, The fix for the bug has been released in production. Please let us know if you are still experiencing the error. Best Regards,
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zhuowei.developersupport@ebay.com avatar image
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zhuowei.developersupport@ebay.com answered ·
Hi rjd-ca, The issue has been reported to our engineering team. I will keep you posted of the progress. Thank you for bringing this to our attention. Best Regards,
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Thank you! Has any progress been made on this issue? I am still seeing the same Internal Server Errors for the same client. This is a huge blocker for my client trying to sell his products on eBay.
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cocosolisuk avatar image
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cocosolisuk answered ·
Can you please share what exactly containers are you sending to the production server for create item and create offer calls of the inventory API and finally a successful publish offer call ?
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gmconsultin0 answered ·
This is **still** happening. It seems that if you get a 500 when trying to create an Item Group, you can send the request again and will get a 204, great? Right? No. For some reason the 500 error also removes the "condition" property of any Items attached to the group! You have to go back and update every single item again! Lets just add this to the *long* list of continuing issues with this production release API.
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tracksandtires avatar image
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tracksandtires answered ·
We have been seeing this for the past several days too. For us it occurs on these call: - Create or Replace Inventory Item Group - Create Offer - Update Offer It appears to affect 75-80% of our requests, so they eventually list if we keep trying. But of course, that's a lot of wasted requests/errors.
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