I cant link my PayPal account and I need it to open a shop
Hi, I need to link an ebay sandbox and paypal sandbox account so that I can open an ebay shop, but its not working through the GUI.
On the US sandbox site, the 'Link My PayPal Account' just opens a blank tab.
For the UK, German, Italian and French sandbox sites, I get a new tab with the error Http/1.1 Service Unavailable.
I've tried logging in to PayPal developer and paypal.sandbox on other tabs in case there's some cookie validation but it hasn't helped.
Is there a direct link I can use, or could you link the accounts for me please? It's completely blocking my testing at the moment.
The ebay user is testuser_amyb and the PayPal account is email@example.com.
Many thanks, Amy.
6 Replies· Add your reply
Answer by onkar_developersupport · Jan 05 at 05:07 PM
I have checked and confirmed that the Sandbox account: testuser_amyb is already linked to the Sandbox PayPal account: firstname.lastname@example.org.
If you want to link a different Sandbox PayPal account with the above Sandbox account, please share the Sandbox PayPal detail and I will update you.
Note: Unfortunately, you will be not able to link/unlink the accounts, as this functionality is broken on Sandbox and we are actively working on fixing this.
Answer by gragra33 · Jan 05 at 09:58 PM
There are more of us with the same problem as @amyglos
I've been waiting for help since October 2016. @shulmani_developer.support was going to help us. We gave our details as requested however it appears that nothing has been done and @shulmani_developer.support is not replying.
I've been waiting for assistance for 2 1/2 months with this problem. I am pulling my hair out trying to get help.
Can you help us please?
Answer by onkar_developersupport · Jan 06 at 04:37 PM
Sorry for any inconvenience this is causing.
I have manually linked your sandbox accounts: testuser_520388 & TESTUSER_Fubar2016 with Payal test account: gragra33ebayTest@gmail.com
Note: If you login to sandbox with any of the above user's and go to MyeBay-Account-PayPal Account, you will still see that the PayPal account is not linked, this is due to the ongoing issue. However, your account is actually linked and you can confirm this by trying to subscribe to Store. Store subscription will fail if the Sandbox account is not linked to PayPal sandbox account.
Answer by pulchlorenz · Jan 09 at 05:01 AM
hello, can you help me link my accoutns properly too? i dont know how to get ebay developer support besides asking and begging for help in the forum here, thank you. The accounts show up as linked when i log into the sandbox account, but i cannot change or delete the link to the paypalaccount and when testing the api i get the error 21919158 "Invalid PayPal email address". Ebay sandbox UserID: TESTUSER_pulchlorenz Paypal sandbox Mail: test(at)pulchlorenz.de