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zicheng-0 avatar image
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zicheng-0 asked

Completed order retrieved by Active status

An order in my shop was shipped and status is 'Completed', butI can't retrieve it by 'Completed' Status through GetOrders API, can retrive it by 'Active' Status. The response XML shows the status is also 'Completed', so I don't know why API status not match the real order status.
order apiorderstatus
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catherine_developersupport avatar image
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catherine_developersupport answered
@zicheng-0, these 2 KB articles talks about order management and what some of the status mean: https://ebaydts.com/eBayKBDetails?KBid=5024 https://ebaydts.com/eBayKBDetails?KBid=1788 It sounds like you are querying OrderStatus in your request and this may be a bug if request / response is inconsistent. Can you please file a support ticket? http://developer.ebay.com/signin?return_to=%2Fsupport%2Fdevelopersupport%2Fdefault.aspx
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