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Getting empty ShippingAddress from GetOrders

Hi, I'm retrieving the orders from eBay using the function GetOrders in PHP. Everything works pretty well but for some orders I get empty ShippingAddress. I found this discussion https://ebaydts.com/eBayKBDetails?KBid=2116 which seams to explain my problem, infact one of my orders, that has this problem, has CheckoutStatus to Incomplete. But the difference is that in the ebay administration backend for the same order the buyer informations (address, state and so on...) are all filled in correctly, like for other orders. Is there any way to always retrive correctly these informations with the APIs ? Thanks!
getordersbuyershippingaddressbuyeraddressshippingaddress-checkouts
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