Developer Forums

Register new sandbox user broken

I cannot register a new sandbox user. I click "register", fill out all of the fields but it gives me the error "An unknown issue has occurred. Contact the website administrator". What sort of error message is this... sort it out.

Developer Account is Suspended

Apologies for posting in this section of the forums, but I did not see any general or support section of the forum. I just created my developer account a few moments ago and am now receiving a message that my developer account has been suspended. Thi...

Browsing API problem between getItem and getLegacyItem

We are migrating to new browsing API. During our tests we tried getLegacyItem and GetItem : ie https://api.ebay.com/buy/browse/v1/item/get_item_by_legacy_id and https://api.ebay.com/buy/browse/v1/item/with the same item using LegacyId or ItemId The 1...

Keyset disabled

Hello,I have completed all the necessary steps for Marketplace Account Deletion Notification compliance, including setting up an HTTPS endpoint and a webhook.However, my Production keyset is still disabled, and I am unable to proceed with API usage.C...

My application was rejected

I am a seller that works as a data engineer as well. I was looking to build a tool using the API, unfortunately my application was rejected. I have not been able to find a way to contact ebay to get this resolved. Here is the error that was shared wi...

Request to enable Marketplace Insights API scope for my production app

Hi eBay Developer Support,I would like to request access to the Marketplace Insights API for my production app.App ID: Yasuhiro-Research-PRD-ef72598d8-35e62f21Redirect URI: https://ayhiro.github.io/ebay-auth-test/When I try to authenticate with the f...

How do I purchase hours for developer support?

The support tickets page, https://developer.ebay.com/my/support/tickets, allowed me to purchase support hours and submit tickets. This service was invaluable for getting clear, direct answers to questions I had about the developer program and API cal...

Problem Accessing eBay Developer Account - Username Already Registered, Cannot Log In/Reset Password

Dear eBay Developer Support Team, I am experiencing issues accessing my eBay Developer account and require your assistance to resolve this. My eBay Store Account Information: Username: gexxxxium Email: redacted Problem Encountered: I am trying to reg...

GetItemByLegacyId localization question(s)

There are three localization related headers that may be added go request : "Accept-Language"="fr-FR""X-EBAY-C-ENDUSERCTX"=URLEncode("contextualLocation=country=FR")"X-EBAY-C-MARKETPLACE-ID"="EBAY_FR" We could not find the exact use of each one, in o...

Contact email eBay Developer Support

After submitting a ticket in the ebay developers platform I received a ticket from the dts.ebay.com domain, in particular:_EDP_CSPORTAL@dts.ebay.com I wanted to ask if you can verify this domain belongs to ebay; if this is a legit email. The answer t...

'customid' Missing From Many Transactions - Anyone Else?

I'm hoping to find out if anyone else is having an issue with the 'customid' field, or if it's working fine for others here? We use the 'customid' field in our API calls to help keep track user activity. Lately though we've noticed a significant numb...

API outages for GetItem and GetMyeBaySelling calls

I am guessing there's some type of API issue. Since last night I have been receiving the error "Your application has exceeded usage limit on this call, please make call to Developer Analytics API to check your call usage."I have not exceeded the rate...

partner network sign up problem

Hello all, i have completed the ebay partner network form but when i sign up, the page only refreshes and nothing happens. Can someone help me to undersatand what isthe problem. Thanks.

TRACKING NUMBER STATUS

The seller creates the shiping label at april 6 but, when the package is at the usps postal office? does the seller or someone else know or can control if ican see or not the tracking updates? Because I asked to the seller about the package more than...