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Support ticket issues

When I try to create a support ticket at the following URL ( http://developer.ebay.com/my/support/tickets), after logging into my account I am seeing the following message since Friday 6/17/2016, is there an ETA when a new support ticket can be opened? Or is there another process I can use to open a support ticket? Why I am getting an email saying "Error Response: sender is not in contact or cc list."? A: The ability to reply to support tickets by email is temporarily unavailable. We are working to resolve this issue. For now, please respond to the ticket directly from our support page. Thank you.
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