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tiendawislow avatar image
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tiendawislow asked

Not possible to see API Calls Use Reports

Idk why I can't see my calls report, always say: Something went wrong. Please try again later. How can I fix that? Thanks.
api call use reportuse report
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jigishmehta avatar image
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jigishmehta answered
@tiendawislow We are looking into this issue. Meanwhile can you create a support ticket and mention your username and details. Thanks
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tiendawislow answered
@jigishmehta I never have created one, can I create a ticket for free or I have to pay 80$?
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jigishmehta answered
@tiendawislow Can you delete your cookies and try generating the api usage report? I am able to see it now.
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tiendawislow avatar image
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tiendawislow answered
@jigishmehta same result, I got this text " Your application has exceeded usage limit on this call,please make call to GetAPIAccessRules to check your call usage" but I can't see my reports... Any ideas? TY.
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I tried with 2 different pc and IP.
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jigishmehta avatar image
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jigishmehta answered
@tiendawislow Can you tell me what date range are you giving for usage report?
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tiendawislow answered
@jigishmehta I tried from all days of this week to 26/2 (unique option).
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jigishmehta answered
@tiendawislow How are you selecting 02/26 for the report? Your date range, as per your previous message, should be from: 2016/02/22 10am end: 2016/02/25 4pm Is this correct range? selecting future date is not supported.
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jigishmehta avatar image
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jigishmehta answered
@tiendawislow Which time zone are you trying from?
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tiendawislow answered
It works! Selecting 02/25 I can see my calls. I'm from spain (2016/02/26 2:00AM) and I can select 2016/02/26 1am but it doesn't work. Thanks for help!
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jigishmehta answered
@tiendawislow That is awesome news. This is a known issue for now and we will come out with the solution soon. Meanwhile please use the date range as per Pacific Time Zone until we roll out the fix
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