Question Regarding Finding API and Selling/Complaints
My company has me coding through the eBay search (the Finding service, to be exact) to distribute a store's items to a number of other classified sites. However, after consulting with an eBay seller, he expressed concern that if his items sold but were still showing up on other classified sites that his store might get complaints and could result in a suspension. So my question is: Is this a legitimate problem, or is the user worrying about an issue that is very unlikely? Thanks, -- Allen Harris
This sounds like it's more of a question for the regular eBay forums, since it refers to an eBay seller's account status. But I'm wondering, when you say that the seller's items are being listed on classifieds sites, are the items being sold directly from there, or are the classified listings directing visitors to the eBay listing itself, for sale on eBay?
I'm not sure what clause of the eBay Seller ToS you are referring to, but perhaps you're speaking of a situation eBay tries to prevent whereby an item sells independently on an off-eBay platform, but the same item is still listed for sale on eBay and truly isn't available for sale anymore? If that's the issue, then it's not really an issue in your case. Or, maybe it's just a minor issue -- the visitors lands on the eBay listing and sees it ended/closed already and the item is not available. Which is better than completing the sale and then having the seller cancel it because the item already sold on another platform, wasting everyone's time.
This really isn't any different from any other affiliate promoting eBay items. All sellers are already subject to this scenario, whether they are aware or not. And the caching rules exist for a reason. Each listing in Finding (or Shopping GetMultipleItems/GetItemStatus) has an end time, and you can that to detect stock status. Then limit your exposure to sold out items by removing the listings from the sites once sold or expired where possible. If seller protection is a big issue, another approach would be to link to a landing page on a site you control where the listings are displayed and you can check status before displaying the item or show a sold out message before showing the user the itemid or seller name. This has other advantages in tracking, cross-selling, search etc.