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API returns no business policy even if some are defined on the eBay account

Hi, I'm trying to retrieve the business policies of one eBay account. I'm using the call 'GetUserPreferences' with 'ShowSellerProfilePreferences' set to true. It is working for two of my accounts (one sandbox, one production) but for one other account, the API returns None but some policies are defined in this account. Is there one option to use to be sure to get the business policies? Thanks.
business policiestrading-sdk
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