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toypro_germany avatar image
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toypro_germany asked ·

getOrders does not always give customer emailaddress

When calling the getOrders in the Trading APi, sometimes the element Email in: ... contains the value "Invalid Request" in . Which makes it impossible to request the customers emailaddress. Is there an explanation for this? Regards, Rick
getordersinvalid requestemailaddress
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zhuowei.developersupport@ebay.com avatar image
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zhuowei.developersupport@ebay.com answered ·
Hi folks, An email address of another user is only returned if you and the other user are in an order relationship, within a certain time of order line item creation. You might want to check the following KB article for the details for the same. [GetItemTransactions, GetOrders, GetOrderTransactions & GetItem returns "Invalid Request" for Buyer Email][1] Best Regards, [1]: https://ebaydts.com/eBayKBDetails?KBid=349
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hotwiring-oz answered ·
We are also seeing this, consistently. I would really appreciated if anyone can help.
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