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chaus.drgpqvkjp asked ·

Message threading

Working on maintaining buyer and seller communication messages pulled from their eBay merchant accounts as support ticket threads. How can we subscribe to notifications for new messages in **inbox and sent folder** of a given merchant account? Should we use ClientAlert or Platform Notifications or any other API? Based on the answer to the above, for a new message that is fetched from the merchant account inbox or sent folder, how can we find the **parent message id** so that we can **thread the new message text** in the appropriate dialogue chain.
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ndong22 answered ·
> Based on the answer to the above, for a new message that is fetched from the merchant account inbox or sent folder, how can we find the parent message id so that we can thread the new message text in the appropriate dialogue chain. dear @chaus.drgpqvkjp , did you find a solution? I'm facing the same problem.
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jianwen1986 answered ·
@vijayta.developersupport How can implements @ndong22 scenario ? > Based on the answer to the above, for a new message that is fetched from the merchant account inbox or sent folder, how can we find the parent message id so that we can thread the new message text in the appropriate dialogue chain.
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chaus.drgpqvkjp answered ·
Thanks Vijayata for your help. Just to keep the context of our tickets and forum posts in sync. We received a response on a related ticket we raised with eBay support to find out ways to subscribe for notifications for new messages in a merchant's sent folder. We learnt that there are no notifications for new messages in the sent folder. For such messages we intend to write a cron based fetch using folder id 1. For new messages in the inbox, we will use the Platform Notifications AskSellerQuestion notification.
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vijayta.developersupport answered ·
Hi Here are a couple of KBs which will help you get an idea on ParentMessageId : https://ebaydts.com/eBayKBDetails?KBid=1368 https://ebaydts.com/eBayKBDetails?KBid=1315 You can subscribe to messaging events like AskSellerQuestion, MyMessageseBayMessage etc. Here is the doc : http://developer.ebay.com/devzone/xml/docs/reference/ebay/types/NotificationEventTypeCodeType.html Thanks
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