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bricobravo avatar image
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bricobravo asked ·

Get Orders without shipping address

Hello, We are sorry but we have a problem with an order received by xml file . The customer has set, as a method of payment : credit card. Subsequently the customer, after contacting us, asked to change the payment method in bank transfer, so We have changed it using ebay panel. After set the date of payment and we have saved the order and then we have downloaded the XML file. The problem is that datas related to the shipping are not present( instead they are present in ebay panel), and payment remain incomplete . I do not understand on it depends, do you have a suggest? Thanks in advance Christian Valeriano
getorders.NETpaymentmethodsshippingaddresspayment statusebay-api-saop
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devanathan.developersupport@ebay.com avatar image
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devanathan.developersupport@ebay.com answered ·
Hello bricobravo, Selling Manager Pro allows sellers to make changes to fields such as Buyer Full Name, Address, Phone Number, Shipping Carrier, Shipping Costs, Payment Information, Shipping Information, etc. It is not guarranteed that corresponding fields in GetItemTransactions, GetSellerTransactions, GetOrderTransactions, or GetOrders will be the same as what is returned in Selling Manager Pro or any Selling Manager related API calls. Selling Manager Pro allows seller to make changes to specific fields via the website. When these fields have been changed in the UI by the seller, GetItemTransactions, GetSellerTransactions, GetOrderTransactions, or GetOrders are not guranteed to reflect these same changes. You need to use the any of the following Selling Manager related API calls to retrieve the details: GetSellingManagerSaleRecord GetSellingManagerAlerts GetSellingManagerInventory GetSellingManagerInventoryFolder GetSellingManagerSoldListings Regards, Devanathan Sampath, eBay Developer Support.
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