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GetOrdersRequest does NOT return any order, but there are items sold.

HI i do the following request: #TOKEN# 2015-03-01T00:00:00.000Z 2015-05-01T00:00:00.000Z Seller Active High and add some header information like dev-, app-, and cert-name X-EBAY-API-COMPATIBILITY-LEVEL is 905 X-EBAY-API-DETAIL-LEVEL is 1 url: https://api.sandbox.ebay.com/ws/api.dll I recive this response: 2015-04-27T09:39:03.331Z Success 915 E915_INTL_API_17441757_R1 0 0 false 100 1 0 If I log in to the sandbox i see two orders, but not with this function. If I use the function getMyEbaySelling i get this two orders in the section SoldList. I does not know why ... Is there another method to find the items i sold? (and the data of the buyer?) Best regards Tobias W. fotokochit
getordersebay-apino resultsempty order arrayemty
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vijayta.developersupport answered
Hi @fotot30 Can you please provide the seller test username so that I can check why orders were not being returned in GetOrders api response ? Also please share those ItemIds/TransactionIDs that were missing in the response ? Thanks
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The seller is: testuser_fotokoch the buyer is: testuser_fotokoch_buyer I tried to get more informations from the api about the transactions. With the method getOrderTransactions i get the following response. I wonder why this works so good and the getOrders doesn't. Is this a problem in the sandbox ? Here the response from getOrderTransactions: 2015-04-27T15:01:35.597Z Success 915 E915_INTL_API_17441757_R1 110158019767-27464779001 Completed 0.0 3204.0 4.0 NoPaymentFailure 2015-04-27T13:34:40.000Z COD Complete false 0.0 NotOffered false 19.0 false 0.0 DE_Paket 4.0 1 false 1 2 DE_Express 8.95 2 true 1 1 DE_Nachname 4.0 3 false 1 2 DE_Pickup 0.0 5 false 102 false 0.0 2015-04-27T13:33:25.000Z COD PayPal xxxxxxxxxx@fotokoch.de Testuser Schadowstraße 60/62 im Büro ganz oben Düsseldorf DE Deutschland Invalid Request 40212 7366855 eBay 0.0 DE_Paket 4.0 3200.0 3204.0 SIS 2015-04-27T13:34:40.000Z 0.0 3204.0 Succeeded 3204.0 0.0 0.0 false nY+sHZ2PrBmdj6wVnY+sEZ2PrA2dj6wFk4GhDZaCpQmdj6x9nY+seQ== service@fotokoch.de 500 0.0 false Purple true true false Test User address address city Bad Oyenhausen DE Deutschland Invalid Request 32547 1995-01-01T00:00:00.000Z Germany Confirmed testuser_fotokoch_buyer true 2015-04-21T08:44:11.000Z VATTax Testuser Schadowstraße 60/62 im Büro ganz oben Düsseldorf DE Deutschland Invalid Request 40212 7366855 eBay DefaultShipping false Test User 3204.0 1600.0 2015-04-27T13:33:25.000Z None false 110158019767 FixedPriceItem 3323 false 1600.0 Active false 1000 Neu 2 NoPaymentFailure CheckoutComplete 2015-04-27T13:34:40.000Z COD Complete true None false NotApplicable NotApplicable 27464779001 1600.0 268.8 Germany eBay xxxxxxr@fotokoch.de 20000.0 110158019767-27464779001 false 110158019767-27464779001!626574000 testuser_fotokoch_buyer false None false Succeeded testuser_fotokoch_buyer testuser_fotokoch 2015-04-27T13:34:40.000Z 3204.0 SIS 0.0 testuser_fotokoch nY+sHZ2PrBmdj6wVnY+sEZ2PrA2dj6wFk4GhDZSKpAudj6x9nY+seQ== NotApplicable 110158019767-27464779001!626574000
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vijayta.developersupport answered
Hi @fotot30 I see 2 issues here : 1. In the above response, I see that in GetOrders api response, it shows : Timestamp : 2015-04-27T09:39:03.331Z As per GetOrderTransaction, the order was created at :2015-04-27T13:33:25.000Z So this means GetOrders api request was executed before this order was created which is one of the reason why GetOrders api did not return the order. There shouldn't be any issue in sandbox for GetOrders api. 2. The request you executed have Active, the orderstatus should be completed. If I execute the above request the order will be returned : 110158019767-27464779001 Completed 0.0 3204.0 4.0 Just FYI, here is a KB for best practices for using GetOrders api : https://ebaydts.com/eBayKBDetails?KBid=1788 Thanks
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