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Paid Developer Technical Support

How do I ask [paid eBay support][1] a question regarding the type of support on offer? I'm unsure as to whether paid support would be happy to assist me to build **web c# application** to extract eBay store orders. This console application doesn't work with SDK 917 https://ebaydts.com/eBayKBDetails?KBid=1679 [1]: http://developer.ebay.com/support/developersupport/hours/default.aspx
orders.net sample.net api getorders
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