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aebike avatar image
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aebike asked

Compatible Application Check - Is payment required?

I am ready to submit my module for the Compatible Application Check. However when I navigate to the App Check tab I have no way to proceed, it just looks like the screenshot below. The "Select a Support Account" menu is empty. Is it required that I purchase support hours in order to get an app check performed? ![alt text][1] [1]: http://i.imgur.com/Ea9pkYo.png
compatibility-checkcheck
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Hi, You need not have to purchase hours for filing an app check. Can you give us your developer account username, I can take a look and let you know. Cheers!!!
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aebike avatar image aebike shulmani_developer.support ♦♦ ·
Sure thing. it should be 'aebike', same as my forums name. Thanks.
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shulmani_developer.support avatar image
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shulmani_developer.support answered
Hi, You should now be able to open a certification ticket with us. You just had to activate your support account from My Profile tab. Please let us know if you still face issues. Cheers!!!
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vasdu88 answered
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eram_developersupport answered
Hi @vasdu88, First of all creating multiple developer accounts is not a recommended approach as it creates confusion because of multiple keysets, you should have only one developer account for your all client associated with your application. For filing App check request You just had to activate your support by following below steps, 1. Go to https://developer.ebay.com/my/support/tickets, click on Profile & Contacts 2. Edit Primary Contact then Click on Support Activate and Save(you will not be charged for this Support) 3. Now Goto https://developer.ebay.com/my/support/tickets, 4. Click on App Check and fill the form and then submit to apply for app check Before filing a compatible app check request your application must be live/complete. Best regards eBay developer program
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